Accomplished leader skilled in optimizing small business operations and enhancing team performance. Committed to delivering exceptional client service and leveraging strong communication skills to drive repeat business and long-term relationships.
Work History
Owner
7 Years 9 Months
West Michigan Multi-Service | 11.2016 - 08.2024
Oversaw daily operations, ensuring efficient service delivery and client satisfaction.
Developed strategic marketing initiatives to increase brand awareness and customer engagement.
Managed financial budgets, optimizing resource allocation for maximum profitability.
Implemented training programs, enhancing staff skills and improving overall team performance.
Fostered strong relationships with clients, driving repeat business through exceptional service quality.
Managed day-to-day business operations.
Owner
17 Years 4 Months
J Jonassen Inc | 04.1999 - 08.2016
Managed daily operations, ensuring efficient service delivery and customer satisfaction.
Developed and implemented strategic marketing initiatives to increase brand visibility.
Oversaw financial management, including budgeting, forecasting, and expense control.
Streamlined workflow processes to enhance productivity and reduce operational costs.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma
West Ottawa High School | Holland, MI | 05-1992
No Degree - Computer Engineering
Central Michigan University | Mount Pleasant, MI | 05-2030