Music Production
Jason Kirkwood
Norman,OK
Summary
Experienced professional with a diverse background in customer service, hospitality, logistics and transportation, retail, both commercial and residential painting and construction, manufacturing, and the food industry. Taking on various degrees of leadership roles and responsibilities at each job. I'm highly ambitious, optimistic, goal-oriented, and dedicated to continuously learning and improving. Skilled in building rapport with customers, problem solving, organization, time management, and multitasking. Adept at quickly acquiring new skills and knowledge.
Overview
8
8
years of professional experience
Work History
Customer Lending Representative
Loan Depot
07.2024 - Current
- Provide exceptional customer service to clients seeking loan products
- Educate customers on available loan options and guide them through the application process
- Analyze financial information, assess creditworthiness, and determine appropriate loan solutions
- Negotiate loan terms and conditions to meet the needs of both the customer and the organization
- Maintain detailed records and ensure compliance with all relevant regulations
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Contributed to team sales goals by upselling products and services to customers.
Assembly Line Worker
Johnson Controls International
11.2022 - 03.2024
- Ordered parts to maintain inventory and keep production running smoothly
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled, and transported items to support assembly operations.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Helped reduce waste by recycling materials when appropriate and disposing of scrap components responsibly.
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 11.2022
- Welcomed and accommodated guests to ensure a comfortable and memorable stay
- Built relationships with guests by taking the time to get to know each individual
- Provided exceptional customer service and addressed any questions or concerns.
Front Desk Agent
Tru by Hilton
03.2022 - 07.2022
- Welcomed and accommodated guests to ensure a comfortable and memorable stay
- Built relationships with guests by taking the time to get to know each individual
- Provided exceptional customer service and addressed any questions or concerns.
Cashier
Dollar Tree
11.2021 - 03.2022
- Greeted customers, checked them out, and assisted with finding items
- Maintained stocked shelves and a presentable store front
- Handled cash handling and end-of-shift responsibilities.
Owner/Operator
Volk Painting and Restoration
01.2018 - 03.2020
- Started and grew a residential painting and restoration business from the ground up
- Managed a team of up to 20 employees, including painters and helpers
- Navigated the challenges of the COVID-19 pandemic, ultimately having to downsize.
Dispatcher
A1 Taxi
07.2017 - 08.2018
- Coordinated and managed the efficient movement of taxis, ensuring smooth daily operations
- Prioritized customer requests, dispatched drivers, and monitored ongoing trips
- Maintained accurate records and provided exceptional customer service.
Delivery Driver/Cook
Pizza Shuttle
11.2016 - 07.2017
- Improved customer satisfaction by ensuring timely and accurate deliveries of customers orders.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Education
GED -
Norman North High School
Norman, OK01.2008
Skills
- Leadership
- Organization
- Time Management
- Communication
- Problem Solving
- Inventory Management
- Logistics
- Customer Service
- Inbound/Outbound Sales
- Microsoft Word
- Construction
- Painting
- Staining
- Drywall
- Framing
- Carpet/Tile
- Roofing
- Facilities Maintenance
- Landscaping
- Lawn Care
- Food Preparation
- Cooking
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingInterests
Woodwork
Business
Space
Science
Literature
Timeline
Customer Lending Representative
Loan Depot
07.2024 - Current
Assembly Line Worker
Johnson Controls International
11.2022 - 03.2024
Front Desk Agent
Hilton Garden Inn Hotel
07.2022 - 11.2022
Front Desk Agent
Tru by Hilton
03.2022 - 07.2022
Cashier
Dollar Tree
11.2021 - 03.2022
Owner/Operator
Volk Painting and Restoration
01.2018 - 03.2020
Dispatcher
A1 Taxi
07.2017 - 08.2018
Delivery Driver/Cook
Pizza Shuttle
11.2016 - 07.2017
GED -
Norman North High School