JASON KNIGHT JR
Addison,TX
Summary
- All positions held have required continuous hands on customer service responsibilities, along with time management and prioritizing tasks.
- A dedicated commitment to customer service with the capability to create and build valuable relationships.
- Skilled in performing duties that involve supplying information to consumers and addressing customer complaints.
- Looking to progress my career with a mid-level position, with the ability to grow and advance in the workplace.
Overview
7
7
years of professional experience
Work History
Underwriting Assistant
Citizens Bank
05.2019 - 07.2022
- Contacted the verification of employment department to verify active job statuses of borrowers.
- Determined when to place loans in line for the underwriter to review based on what documents were uploaded into the system.
- Entered all parties on the loan through the company's exclusionary list.
- Worked with the appraisal services department to validate the value of homes.
- Ordered flood certificates and tax transcripts.
- Served as the intermediate between the underwriter, account executive, and loan officer/processor.
- Helped to clear all types of residential loans for closing which included government VA, FHA, and rural development.
Consumer QC QA Analyst
Citizens Bank
02.2017 - 05.2019
- Assisted loan officers to guarantee required disclosures were delivered to borrowers within an appropriate time frame.
- Reviewed change of circumstance worksheets.
- Re-disclosed loan estimates on an as needed basis.
- Evaluated compliance failures to determine the correct course of action.
- Communicated with various departments during the loan process.
Setup Coordinator
Franklin American Mortgage Company
08.2015 - 02.2017
- Ensured all incoming loan submissions were reviewed and processed in a timely manner.
- Communicated with brokers, account executives and other parties to facilitate the exchange of information and documentation.
- Ordered tax transcripts for borrowers.
- Reviewed condition documentation sent by loan officers.
- Inputted and confirmed all data was accurately entered into the system and updated notes throughout the loan setup process.
Education
Bachelor of Marketing & Management - Business
Texas Tech University
Lubbock, TX2014
Accomplishments
FAMC Wholesale Employee of the Month, May 2016 & March 2018
Deans List, Spring 2012
Sigma Phi Epsilon Fraternity Member
- Contributed to the local community, i.e., collected food for the poor and homeless and held yearly events for children
- Took part in numerous philanthropic events by providing and collecting donations
Timeline
Underwriting Assistant
Citizens Bank
05.2019 - 07.2022
Consumer QC QA Analyst
Citizens Bank
02.2017 - 05.2019
Setup Coordinator
Franklin American Mortgage Company
08.2015 - 02.2017
Bachelor of Marketing & Management - Business
Texas Tech University