Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Everette

Charlotte,NC

Summary

Dedicated to enhancing underwriting department operations with analytical and disciplined approach. Work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Underwriting Assistant

State Farm Insurance
04.2001 - Current

Customer Service Representative

VWR Scientific Products
08.2000 - 04.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

Associate of Applied Science - Office Technology

Piedmont Community College
Roxboro, NC
06.1990

Skills

  • Customer Experience
  • Customer Interaction
  • Underwriting Processes
  • Information Updates
  • Critical Thinking
  • Analytical Thinking
  • Complex Problem-Solving
  • Constructive Feedback
  • Time Management

Timeline

Underwriting Assistant

State Farm Insurance
04.2001 - Current

Customer Service Representative

VWR Scientific Products
08.2000 - 04.2021

Associate of Applied Science - Office Technology

Piedmont Community College
Stephanie Everette