Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
• After Icahn Automotive Group decided to exit the auto parts side of their business, NAPA brought me back to drive sales in the Southern Las Vegas market.
• I prepare customer presentations and demonstrations of products to solicit new business. I used consultative sales approach to understand and meet customer needs. I analyzed customer's needs to identify coverage solutions for their stocking programs. I grew sales through effective salesmanship and maintained long-term relationships with customers.
• Perform targeted collections on past due accounts aged over 30 days
· Automotive Service Excellence (ASE)- P2 Parts Specialist- Expires June 2026
· Automotive Service Excellence (ASE)- C1 Service Consultant- Expires June 2029
· Mobile Air Conditioning Society (MACS)- Issued May 2018- Credential ID 4192863
· Automotive Service Excellence (ASE)- P2 Parts Specialist- Expires June 2026
· Automotive Service Excellence (ASE)- C1 Service Consultant- Expires June 2029
· Mobile Air Conditioning Society (MACS)- Issued May 2018- Credential ID 4192863