JASON LABONTE
MBA - CPCU - ARM
Jacksonville Beach,FL
Summary
Versatile and knowledgeable Claims Adjuster with over 19 years of experience in evaluating, analyzing, and managing complex injury claims across the insurance and legal sectors. Skilled in negotiating claims and securing favorable settlements, unique perspective from both law firm and insurance company viewpoints has earned recognition for delivering exceptional value and efficiency while ensuring high levels of client satisfaction.
Overview
19
19
years of professional experience
4
4
Certifications
Work History
Director of Intake Operations
George Sink, P.A. Injury Lawyers
8 2023 - 8 2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Created and enhanced methodologies to ensure efficient, consistent, and accurate conversion of injury leads into intakes and subsequently into signed cases.
- Trained employees on every step of injury case handling and how to accurately assess each claim value.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall morale.
- Adept at collaborating with legal teams, policyholders, and other stakeholders to ensure thorough investigations and prompt resolution.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Lead Complete Operations Manager Insurance
Case Works LLC
2023.02 - 2023.08
- Proven expertise in evaluating claim value, determining coverage, and managing complex claims with an emphasis on customer satisfaction.
- Spearheaded operations for the handling of personal injury and mass tort cases, ensuring seamless processes and efficiency.
- Created comprehensive departmental policies, procedures, and process workflows to streamline claims operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Director of Intake Operations
Law firm of Farah and Farah
2016.07 - 2023.02
- Final decision maker on which injury cases/claims were signed. Firm partners relied on my detailed comprehension of how to evaluate complex injury cases and place a value on them.
- Provided comprehensive education and mentorship to employees on injury claims and advanced legal topics.
- Established and maintained intake department objectives, training guidelines, and employee incentives, fostering a culture of excellence and learning.
- Conducted regular quality control audits, employee reviews, and department evaluations to ensure adherence to standards and drive operational excellence.
Pre-Litigation Claims Case Manager, Personal Injury
Law firm of Farah and Farah
2010.01 - 2016.07
- Consistently recognized as a top-producing case manager in resolving cases for the firm, I was entrusted with the responsibility of educating and training fellow case managers, which led to my promotion.
- Handled escalated cases involving complex and high-stakes claims, maintaining a calm demeanor and leveraging negotiation skills to achieve fair resolutions for all parties involved.
- Assisted in the development of training materials to improve overall team competence in managing various types of insurance claims.
- Collaborated with attorneys on high-value litigation cases, researching, recommending strategies, and planning on resolving settlements.
- Initiated and nurtured successful relationships with clients, medical professionals, legal service providers, and multiple insurance companies, fostering trust and collaboration to expedite case resolution and optimize client satisfaction.
Quality Control Auto Claims Representative
Lynx Services Vehicle Claims
2009.05 - 2010.01
- Conducted thorough audits of auto insurance claims to ensure adherence to company policies and procedures, guaranteeing accurate and appropriate settlement resolutions.
- Adept at maintaining accurate documentation and fostering relationships with clients, legal representatives, and vendors.
- Coordinated with repair shops and rental agencies for prompt vehicle assistance to clients during the claim process.
Senior Multi-Line Auto Claims Adjuster
Infinity Auto Insurance
2005.01 - 2009.01
- Top performing claims adjuster in claims handled, settlements, and customer satisfaction which lead to being promoted to senior adjuster.
- Settled non standard bodily injury and property damage claims through comprehensive analysis of liability, coverage, and damages evaluation, ensuring fair and equitable resolutions.
- Expedited claim settlements by maintaining open lines of communication with clients, law firms, and stakeholders, fostering trust, and ensuring a smooth process.
Education
MBA - Business Administration
University of North Florida
Jacksonville, FL12.2003
Bachelor of Arts - Business Administration
University of Florida
Gainesville, FL05.2001
Skills
Decision-Making
Problem-Solving
Analytical Skills
Staff Training
Staff Management
Contract Negotiation
Customer Service
Attention to Detail
Negotiation
Time Management
Issues Resolution
Certification
CPCU Chartered Property Casualty Underwriter
Timeline
Lead Complete Operations Manager Insurance
Case Works LLC
2023.02 - 2023.08
Director of Intake Operations
Law firm of Farah and Farah
2016.07 - 2023.02
Pre-Litigation Claims Case Manager, Personal Injury
Law firm of Farah and Farah
2010.01 - 2016.07
Quality Control Auto Claims Representative
Lynx Services Vehicle Claims
2009.05 - 2010.01
Senior Multi-Line Auto Claims Adjuster
Infinity Auto Insurance
2005.01 - 2009.01
Director of Intake Operations
George Sink, P.A. Injury Lawyers
8 2023 - 8 2024
MBA - Business Administration
University of North Florida
Bachelor of Arts - Business Administration
University of Florida
CPCU Chartered Property Casualty Underwriter
ARM-P Associate in Risk Management
2-20 General Lines Insurance Agent License
6-20 All Lines Claims Adjuster License
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