JASON LANDGDON
Ashland,KY
Summary
Detail-oriented professional experienced in customer service and medical records management. Skilled in team collaboration and effective communication, enhancing dining experiences and operational efficiency. Known for resolving conflicts and delivering high-quality service in fast-paced environments. Committed to meeting customer needs and fostering loyalty through genuine hospitality.
Overview
1
1
year of professional experience
Work History
MEDICAL RECORDS/ FRONT OFFICE
MAHAJAN THERAPEUTICS
Wheelersburg, Ohio
06.2025 - Current
- Organized patient files in compliance with health regulations, ensuring accurate records.
- Processed incoming medical records and updated electronic systems efficiently.
- Collaborated with team members to streamline record-keeping procedures, enhancing accuracy and compliance.
- Streamlined processes and optimized performance using various software tools.
- Managed incoming phone calls, efficiently routing them to appropriate personnel to ensure prompt response.
- Scheduled appointments and maintained front desk calendar for efficient operations.
- Maintained a clean reception area, enhancing visitor experience and productivity.
- Troubleshot complex issues, implementing advanced technical solutions to improve operational efficiency.
SERVER
KELS TAVERN
Ashland, Kentucky
07.2025 - Current
- Delivered friendly, efficient service to all customers at Kels Tavern.
- Recorded accurate food and drink orders using POS system, ensuring smooth transactions.
- Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
- Maintained cleanliness of tables and dining areas throughout service shifts.
- Trained new servers on menu knowledge and service protocols, enhancing team readiness.
- Addressed customer inquiries and resolved issues, improving overall dining satisfaction.
- Processed payments promptly, ensuring accuracy in cash handling procedures.
- Supported special events by setting up dining areas and coordinating with staff.
Education
High School Diploma -
PAUL G. BLAZER HIGH SCHOOL
Ashland, KY05-2020
Skills
- Point of sale systems
- Food handling practices
- Guest interaction excellence
- Customer service expertise
- Upselling techniques
- Appointment scheduling
- Record management
- Regulatory compliance
- Team collaboration
- Time management proficiency
- Attention to detail
- Performance enhancement
- Problem solving skills
- Effective communication skills
- Conflict resolution
- Adaptability in dynamic environments
Timeline
SERVER
KELS TAVERN
07.2025 - Current
MEDICAL RECORDS/ FRONT OFFICE
MAHAJAN THERAPEUTICS
06.2025 - Current
High School Diploma -
PAUL G. BLAZER HIGH SCHOOL