Jason Layne
RPO Operations Analyst
Everett,WA
Summary
Conscientious Operations Leader with 4 years of experience. Interfaces with clients and outside collections agencies to assess account history, remedy defaulted accounts and encourage investment in high-performing relationships. Respected professional unearthing optimal applications of capital.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
RPO Operations Analyst (RPO Accounting)
Randstad Sourceright
2022.05 - Current
- Assisted in maintaining accurate financial records by processing accounts payable and receivable transactions.
- Developed strong working relationships with clients, resolving inquiries related to invoicing or payment discrepancies.
- Supported month-end close procedures, including journal entries and balance sheet account reconciliations.
- Implemented quality control systems to boost overall product consistency and reliability.
- Performed monthly billing audits cycling between 40 accounts
- Oversaw accounting operations on over 30 accounts with roughly 150m in yearly revenue.
- Used Lean certification to help improve billing operations.
- Led cross-functional teams to complete projects on time and within budget
RPO Operations Manager
Randstad Sourceright
5 2021 - 2022.05
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Communicated regularly with other team and coordinate meetings and policy/procedure changes.
- Used several programs day to day including iCIMS, Microsoft Office including excel and word, google sheets, and DOMO to prepare and lead meetings.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Performed quality control and monitored production efforts.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked on collaborative efforts with both Domestic and International teams.
Wireless Account Manager
Cellular Sales Verizon
2018.10 - 2021.04
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed over 30 customer calls per day
- Spearheaded initiatives to expand product offerings, meeting client demands while boosting company profits
Teller/Banker
KeyBank National Association
2018.11 - 2019.10
- Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Evaluated systems according to predetermined checklist and noted issues.
- Managed over 20 calls on Average daily. Driving roughly 2% to year over year growth.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities
Multi-Unit Manager
GameStop Prestige
2015.10 - 2018.10
- Onboarded new employees, including training, mentoring and new hire documentation.
- Coordinated incoming job requisitions and applications.
- Verified applicant references and employment details.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Increased sales 24% over 3 years
- Fostered collaborative relationships with key stakeholders in the community, creating a positive brand image for all locations
Education
GED -
Washington State School Board
Washington State 2021.06 - 2021.06
Skills
Systems and software programs
Auditing procedures
Recruitment strategies
Business requirements understanding
Administrative support
Staff Management
Strategic planning
Auditing
Data inputting
Data Validation
Pivot tables
Accomplishments
- Supervised multiple teams of 40+ staff members.
- Ran two Stores at Prestige Standards (Continuous customer service and KPI Over Performance)
- Macdonald's Ray Croc Top management Candidate (2014, Annual Top of Class Award)
- Reworked a training program now in use with Microsoft's vendor team.
Certification
It Support Professional Certificate
Timeline
Lean Six Sigma Yellow Belt
2023-11
RPO Operations Analyst (RPO Accounting)
Randstad Sourceright
2022.05 - Current
It Support Professional Certificate
2021-10
GED -
Washington State School Board
2021.06 - 2021.06
Teller/Banker
KeyBank National Association
2018.11 - 2019.10
Wireless Account Manager
Cellular Sales Verizon
2018.10 - 2021.04
Multi-Unit Manager
GameStop Prestige
2015.10 - 2018.10
RPO Operations Manager
Randstad Sourceright
5 2021 - 2022.05
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