ICIMS
Jason Layne
Internal Operations Analyst
Everett,WA
Summary
Dynamic Internal Analyst with a strong foundation in financial operations, recognized for driving impactful results through expertise in financial modeling, data analysis, and process optimization. Emphasizes team collaboration and adaptability to evolving needs, enhancing contributions to strategic decision-making and operational efficiency. Previously excelled as a customer-oriented manager, leveraging six years of experience to boost revenues and expand margins while consistently managing multiple projects in high-pressure environments. Known for meticulous leadership and strategic planning capabilities, complemented by comprehensive managerial acumen that inspires teams to achieve shared goals.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Internal Operations Analyst
Randstad Sourceright
02.2023 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
RPO Operations Manager
Randstad Sourceright
05.2021 - 02.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Increased profit by streamlining operations.
Wireless Account Manager
Cellular Sales Verizon
10.2019 - 04.2021
- Built relationships with customers and community to establish long-term business growth.
- Explained high level overview concepts to clients with different levels of understanding.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Maintained small business and customer billing issues.
- Managed accounts to retain existing relationships and grow share of business.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Streamlined billing procedures, resulting in faster processing times and improved customer satisfaction rates.
Multi-Unit Manager
GameStop Prestige
10.2015 - 10.2019
- Onboarded new employees, including training, mentoring and new hire documentation.
- Coordinated incoming job requisitions and applications.
- Verified applicant references and employment details.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Increased sales 24% over 3 years
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained billing and P&L processes for multiple accounts and helped report on that content.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
Education
GED -
Washington State School Board
Washington State 06.2021 - 06.2021
Skills
- Systems and software programs
Recruitment strategies
Business requirements understanding
Administrative support
Staff Management
Strategic planning
Work flow planning
Employee coaching
Accomplishments
- Supervised teams of up to 30 staff members.
- Ran two Stores at Prestige Standards (Continuous customer service and KPI Over Performance)
- Macdonald's Ray Croc Top management Candidate (2014, Annual Top of Class Award)
- Randstad Presidents club nominee (Jan, 2025)
Certification
It Support Professional Certificate
Software
Microsoft Office
Google Suite
Timeline
LEAN Yellowbelt Automation
01-2025
LEAN YellowBelt
10-2023
Internal Operations Analyst
Randstad Sourceright
02.2023 - Current
It Support Professional Certificate
10-2021
GED -
Washington State School Board
06.2021 - 06.2021
RPO Operations Manager
Randstad Sourceright
05.2021 - 02.2023
Wireless Account Manager
Cellular Sales Verizon
10.2019 - 04.2021
Multi-Unit Manager
GameStop Prestige
10.2015 - 10.2019
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