Jason Lee
San Angelo,TX
Summary
Dynamic Area Manager at Kodiak Gas Services with a proven track record in conflict resolution and financial analysis. Spearheaded initiatives that enhanced customer satisfaction and improved profit margins through strategic operational planning. Cultivated a high-performing team by implementing effective training programs and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
Work History
Area Manager
Kodiak Gas Services
San Angelo, TX
07.2015 - Current
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coached, developed and motivated team to achieve revenue goals.
- Scheduled regular meetings with area team members to discuss objectives, performance metrics, and customer feedback.
- Identified and developed top talent to promote performance-oriented culture.
- Resolved conflicts between employees or customers in a professional manner.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Implemented new processes and procedures tactfully and passionately.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Resolved customer complaints regarding service.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Aligned procedures and protocols with changing business demands.
- Conferred with technical and administrative staff to devise and implement corrective actions.
- Mentored team members by demonstrating best practices for customer service.
- Analyzed financial data, such as budgets and payroll records, to identify areas of improvement.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
Education
Associate of Applied Science - Diesel Technology
Texas State Technical Collage
Sweetwater, TX09-1998
Skills
- Customer service
- Conflict resolution
- Financial analysis
- Team building
- Employee training
- Process improvement
- Equipment maintenance
- Budget management
- Operational planning
- Customer complaint resolution
- Adaptability and flexibility
- Policies and procedures
- Teamwork and collaboration
- Strategic planning
- Continuous improvement
- Customer satisfaction management
Timeline
Area Manager
Kodiak Gas Services
07.2015 - Current
Associate of Applied Science - Diesel Technology
Texas State Technical Collage
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