JASON LEIGH
Amarillo,US
Summary
Dedicated professional recognized for exceptional punctuality and a strong commitment to outstanding customer service. Proven track record of meeting organizational needs through consistent and organized practices while thriving in high-pressure environments. Adaptable and resourceful, capable of navigating new challenges to enhance the overall brand experience. Authorized to work in the U.S. for any employer and ready to contribute positively to a dynamic team.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Safety Manager
Amazon Warehouse
10.2023 - Current
- Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
- Enhanced workplace safety by implementing comprehensive risk assessments and safety audits.
- Achieved higher level of employee safety awareness through regular training sessions and workshops.
Retention Specialist
RCH CABLE
04.2023 - 10.2023
- Evaluated current customer retention strategies and recommended improvements.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Lead Field Service Technician
Brinks Home Security
09.2018 - 01.2023
- Customized and sold security systems for homeowners. Maintained customer relationships for future business and referrals.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
District Sales Manager
Fort Knox Home Security
12.2013 - 09.2018
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Championed a customer-first approach within the team, ensuring all representatives understood their impact on overall customer satisfaction and retention.
Insurance Agent
Nationwide
05.2005 - 11.2013
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Insurance Agent
Allstate Insurance
11.1997 - 12.2005
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Education
High School Diploma -
Amarillo High School
Amarillo, TX05.1993
Skills
- Prioritization and Time Management
- System Installation
- Field Service
- Service Technician Experience
- Personal protective equipment
- Incident investigation
- Site assessment
- Staff training
- Safety program development
Certification
- Retail customer service — Proficient June 2024 Responding to customer situations in a retail setting Full results: Proficient
- Work style: Reliability — Proficient May 2023 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Sales skills — Proficient June 2023 Influencing and negotiating with customers Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Safety Manager
Amazon Warehouse
10.2023 - Current
Retention Specialist
RCH CABLE
04.2023 - 10.2023
Lead Field Service Technician
Brinks Home Security
09.2018 - 01.2023
District Sales Manager
Fort Knox Home Security
12.2013 - 09.2018
Insurance Agent
Nationwide
05.2005 - 11.2013
Insurance Agent
Allstate Insurance
11.1997 - 12.2005
High School Diploma -
Amarillo High School
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