Jason Lempfert
PALM HARBOR
Summary
Results-driven grocery manager with expertise in inventory management, staff training, and customer service excellence. Proven ability to implement effective merchandising strategies and drive team performance to enhance sales and customer satisfaction. Dynamic grocery manager with a strong background in vendor negotiations and operational leadership. Skilled in analyzing sales data and implementing inventory control measures, contributing to reduced waste and increased profitability. Committed to fostering a high-performance culture and enhancing customer loyalty. Experienced grocery manager known for exceptional customer service and team development. Expertise in merchandising and operational efficiency, leading to improved sales and customer retention. Ready to leverage skills to optimize store performance and drive growth. Efficient Grocery Manager proudly offering many years of experience creating great places to work and improving employee morale by effectively resolving conflicts and promoting active listening and communication skills. A determined professional known for managing supply levels and large restocking orders. Offering collaborating and negotiating skills. Experienced Grocery Manager with background in managing large-scale grocery operations. Possess strong skills in inventory management, staff supervision, and customer service. Known for improving store profitability through strategic planning and promotional campaigns. Strengths include leadership, problem-solving abilities, and commitment to quality service.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Grocery Manager
Sprouts Farmers Market Inc, Grocery
Valrico
02.2024 - 07.2026
- Managed grocery department operations, ensuring product availability and quality.
- Trained and supervised staff on customer service and product knowledge.
- Implemented inventory control measures to minimize waste and optimize stock levels.
- Coordinated promotions and merchandising strategies to enhance product visibility.
- Conducted regular audits of stock levels and shelf conditions for compliance.
- Developed schedules for team members to ensure efficient coverage during peak hours.
- Assisted customers with inquiries and provided recommendations on products.
- Collaborated with vendors to maintain strong supplier relationships and negotiate orders.
- Addressed customer complaints by actively listening and providing effective solutions. in a courteous and professional manner.
- Demonstrated leadership skills by modeling best practices for team members. and took responsibility for all actions drive culture of performance excellence.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Monitored inventory levels and stock shelves with new merchandise.
- Distributed daily tasks to appropriate employees and checked to complete duties within expected time frames.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Oversaw daily operations of the store including opening and closing procedures.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Analyzed financial records to identify areas of improvement within the store.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Ordered supplies while staying within budget parameters.
- Reviewed purchase orders for accuracy before submitting them for processing.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Provided feedback on employee performance reviews during annual evaluations.
- Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
- Created strategies to increase customer loyalty through promotional campaigns.
- Prepared reports regarding sales figures, expenses, inventory levels.
- Organized promotional displays to maximize sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
Evening Manager
Winn Dixie Supermarket
Pinellas Park
04.2022 - 02.2024
- Supervised evening operations to ensure efficient store performance.
- Managed staff schedules to optimize coverage during peak hours.
- Trained new employees on store policies and customer service standards.
- Addressed customer inquiries and resolved issues promptly.
- Monitored cash register operations for accuracy and security.
- Implemented safety protocols to ensure a secure shopping environment.
- Facilitated communication between day and night staff for smooth transitions.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Recruited qualified candidates for open positions within the organization.
- Coordinated with vendors regarding product orders, deliveries, returns, and exchanges.
- Maintained a clean and organized work environment for staff members and customers alike.
- Reviewed sales reports and adjusted staffing levels accordingly.
- Provided guidance on operational issues such as opening and closing procedures, scheduling shifts.
- Implemented safety protocols and enforced security measures throughout the premises.
- Oversaw daily activities of subordinate staff members and ensured their tasks were completed correctly.
- Trained new employees on proper cash handling, store policies, and customer service standards.
- Conducted regular inventory checks to ensure accurate stock levels for merchandise items.
- Developed strategies to improve customer satisfaction ratings by implementing targeted initiatives.
- Organized promotional events at the store to attract more customers and boost sales.
- Monitored employee performance and provided feedback to ensure compliance with established standards.
- Ensured all customer inquiries were handled promptly and professionally.
- Utilized various software applications to manage daily operations.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Analyzed financial data to identify areas of improvement or cost-saving opportunities.
- Communicated with management via email or phone message to report issues needing attention.
- Oversaw general upkeep of public areas and restrooms.
- Promoted teamwork and quality service through communication and coordination with other departments.
- Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Secured building and walked grounds, fostering health and safety of employees and guests.
- Provided information services to guests regarding promotions, pricing, and reservations.
- Responded promptly to guest requests to achieve customer satisfaction.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Delegated work to staff, setting priorities and goals.
Meat/Seafood Manager
Giant Food Stores
Bethlehem
04.2007 - 07.2021
- Managed seafood department operations and staff scheduling.
- Ensured product quality and freshness through regular inspections.
- Trained team members on seafood handling and safety procedures.
- Coordinated inventory management to optimize stock levels.
- Assisted customers with seafood selection and preparation advice.
- Developed promotional displays to enhance product visibility.
- Collaborated with suppliers to maintain quality sourcing standards.
- Implemented best practices for food safety compliance in the department.
- Trained new employees in preparation, handling, and storage procedures for seafood products.
- Conducted regular spot checks on temperature control equipment in refrigerated areas.
- Reviewed ordering practices to minimize spoilage and maximize efficiency in use of resources.
- Developed promotional strategies to increase sales volume.
- Stocked and rotated seafood merchandise in accordance with company standards on merchandise presentation, safety, sanitation and customer service.
- Educated team members on how to safely handle products, use equipment and keep accurate records in accordance with food safety guidelines.
- Ensured compliance with all food safety regulations and standards.
- Delivered superior service to customers during high-volume hours to cultivate great company reputation.
- Informed customers about available seafood choices and convenience items.
- Resolved customer complaints in a timely manner to maintain positive relationships.
- Directed daily work schedules and tasks for seafood department employees.
- Prepared daily reports outlining stock levels, deliveries, and waste disposal.
- Identified opportunities to reduce costs while maintaining high-quality standards.
- Discussed customer feedback with team members to identify ways to improve services.
- Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
- Set up displays that showcased the features of various types of seafood items.
- Ordered supplies necessary for daily operations such as gloves, nets, buckets.
- Organized weekly orders from suppliers and managed delivery schedules.
- Maintained accurate records of seafood inventory and sales.
- Monitored quality of fresh and frozen seafood products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Henandoah Valley
Shenandoah, PA06-1999
Skills
- Vendor negotiation
- Sales forecasting
- Merchandising strategies
- Vendor negotiation
- Staff training and development
- Staff training
- Customer service excellence
- Vendor negotiation
- Customer service excellence
Certification
- National food safety
Timeline
Grocery Manager
Sprouts Farmers Market Inc, Grocery
02.2024 - 07.2026
Evening Manager
Winn Dixie Supermarket
04.2022 - 02.2024
Meat/Seafood Manager
Giant Food Stores
04.2007 - 07.2021
High School Diploma -
Henandoah Valley