Jason Lockwood
IT Manager
Tucson,AZ
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 years of experience Legal Industry. Recognized for cost-effective system improvements, operational streamlining, and positive leadership style.
Overview
7
7
years of professional experience
Work History
IT Director
Elkins Kalt
Los Angeles, CA
02.2018 - 10.2022
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
- Hired and trained two in-house direct reports (both Level 2 Analysts) as the firm doubled in size over 5 years while providing training, mentoring, and regular reviews.
- Improved the Cybersecurity posture of the firm by adding formal Asset management, MFA on all devices and servers, new document management software, Sophos MDM, Threat Hunting, and Security Policy management, etc.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
Senior Technical Support Specialist
Seyfarth Shaw
Los Angeles, CA
03.2017 - 02.2018
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Evaluated system potential by testing compatibility of new programs with existing programs.
- Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve various software issues
- Configured hardware, devices, and software to set up work stations for employees.
- Responsible for the technical needs of 150 Attorneys, Paralegals & assistants in the Century City office.
- Handle tickets escalated from national help desk for the Century City office.
- Asset management, image and QC all new machines, manage lease returns, onboard new attorneys and staff.
- Mobile device set-up and troubleshooting, assist remote users with VPN and Citrix platform issues.
- Project Management role in office migration to Windows 10, migrating 150+ machines over 3 weeks. Rolled out new information governance and email retention policies simultaneously.
IT Help Desk Technician
Katten Muchin Rosenman LLP
Los Angeles, CA
06.2015 - 03.2017
- Performed tests of functionality, security, and performance of different workstations and devices.
- Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware and granted system permissions to new employees.
- Project management: managed large technology rollouts, new training and software upgrades for California offices.
- Received “Employee of the Year” award
Education
Business And Marketing
UCLA Extension
Westwood, CAAudio Engineering
Pasadena City College
Pasadena, CAHigh School Diploma -
Los Angeles County High School For The Arts
Los Angeles, CASkills
Security planning
Timeline
IT Director
Elkins Kalt
02.2018 - 10.2022
Senior Technical Support Specialist
Seyfarth Shaw
03.2017 - 02.2018
IT Help Desk Technician
Katten Muchin Rosenman LLP
06.2015 - 03.2017
Business And Marketing
UCLA Extension
Audio Engineering
Pasadena City College
High School Diploma -
Los Angeles County High School For The Arts
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