Jaen Baldwin
Apple Valley,CA
Summary
IT Director with 27-year record of leadership experience in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects. Designed, built and maintained secure networks for prisons, banks, casinos and large corporations. Supported numerous large corporations and their networks simultaneously.
Designed built and maintained complex camera systems supporting hundreds of security cameras in different locations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Director
Hellfire Computers/JMB Consultant Inc
Apple Valley, CA
02.2003 - Current
- Negotiated service agreements with vendors for hardware, software, and services procurement.
- Managed a team of IT professionals in the design, development, and implementation of IT projects.
- Ensured compliance with industry regulations related to information technology services.
- Collaborated with other departments to develop strategies that leverage IT resources efficiently.
- Coordinated activities with external vendors providing outsourced services.
- Designed comprehensive disaster recovery plans to ensure business continuity.
- Developed and implemented IT policies and procedures.
- Analyzed organizational requirements to determine necessary software solutions.
- Implemented security measures to protect data from unauthorized access.
- Installed new hardware and software components as needed according to established standards.
- Assisted in the selection process for hiring new personnel within the IT department.
- Maintained up-to-date knowledge of current trends in technology solutions.
- Provided training sessions for staff members on the use of various applications or equipment.
- Procured IT resources for strategic and operational computing requirements.
- Developed project metrics to follow system build-out progress.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Reviewed and approved project plans prior to implementation.
- Created centralized management capability by integrating warehouse management software applications.
- Examined metrics and prepared IT project progress reports.
- Recruited, trained and supervised IT department staff.
- Met with users, vendors and technicians to determine computing requirements.
- Assessed data processing proposals and requirements to determine project feasibility.
- Analyzed workflows and established priorities for daily operations.
- Managed backup, user account and helpdesk systems.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Met with stakeholders to collaborate and resolve problems.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
- Controlled operational IT budget and expenditures within department parameters.
- Developed data security and disaster recovery procedures.
- Reviewed program plans to develop and coordinate activities.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained knowledge of advances in information technology systems and applications.
- Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
- Performed regular maintenance checks on computer systems and networks.
- Maintained, monitored, and upgraded existing systems to ensure optimal performance.
- Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
- Developed detailed project plans outlining scope, timeline, budgeting needs.
- Monitored system performance to identify potential problems before they occur.
- Resolved technical issues in a timely manner through troubleshooting methods.
- Created detailed reports on system performance metrics for executive review.
Education
Associate of Science - Information Technology
DeVry University
Downers Grove, IL08-2006
Skills
- Disaster Recovery
- Information Security
- Data Analytics
- Virtualization Technologies
- Business Analysis
- IT Service Delivery
- IT Security Policies
- Network Administration
- IT Service Management
- Problem-Solving Aptitude
- Attention to Detail
- Operational Reporting
- Problem-Solving Abilities
- Business Development Support
- Infrastructure Planning
- Equipment Procurement
- Security Planning
- Software Licenses and Patches
- Department Management
- Self Motivation
- System Integration
- Expense Analysis
- Scope Definition
- Excellent Communication
- Continuous Improvement
- Staff Hiring
- Technology Integration
- Goal Setting
- Multitasking
- Decision-Making
- Budget Control
- Project Planning
- Organizational Skills
- Professionalism
- Analytical Thinking
- Analytical Skills
- Requirements Analysis
- Infrastructure Development
- Reliability
Affiliations
- Black Belt in Multiple martial arts.
- Pilot License
Certification
- MCP
- MCSA
- MSCE
- CCNA
- CCNP
- A+
- Security +
- PELCO Security Systems
References
References available upon request.
Timeline
IT Director
Hellfire Computers/JMB Consultant Inc
02.2003 - Current
Associate of Science - Information Technology
DeVry University
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