Richard Snapp
Colorado Springs,CO
Summary
Experienced IT Director with a strong background in network, server, and security management. Proficient in information security, network design and implementation, server administration, and desktop application troubleshooting. Skilled in hardware and software asset management to ensure company compliance. Proven ability to enhance operational efficiencies by analyzing processes and aligning them with business needs. Adept at leading cross-functional teams and managing complex IT projects to drive seamless technology operations and foster innovation. Excited to bring a results-oriented approach and collaborative mindset to a new dynamic role.
Overview
25
25
years of professional experience
Work History
IT Director
Rampart Supply
01.2018 - Current
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Work with business partners to identify key initiatives for the business and implement them within budget and on time.
- Analyzed all contracts for long term viability and restructured to save overlapping expenses.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Ongoing testing and maintenance of the plans and policies to match business changes
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Managed email migration from On Premise to Office365
- Implemented companywide MFA across email, desktop, server, VPN and 3rd party application logins
- Managed and implemented PBX migration to VoiP solution reducing voice operational costs by 50%
- Lead the cybersecurity team on initiatives to better protect the business through log aggregation, user training and constant security improvements
- Advise leadership on potential process improvements and efficiency gains based on new technology options available
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Managed life cycle replacement of hardware and software.
Senior Systems Engineer
Tukuh Technologies LLC
11.2011 - 01.2018
- Developed and implemented security assessment audit for use with clients that resulted in a deliverable to the client allowing them to assess their risks
- Built a secure private cloud for use with employees and clients to remove the need for public cloud, saving over $25,000 per year in service contracts
- Implemented a redundant MS Hyper-V environment and consolidated 30 physical servers to 6 physical servers, reducing infrastructure costs and creating a redundant environment for increased uptime
- Migrated companies to and from cloud solutions as deemed appropriate by their needs to include Office365 and 3rd party applications through a VPS
- Email archival process established for long-term retention and legal holds
- Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
- Optimized system performance by identifying and resolving complex technical issues.
- Access control security audit performed, and access revamped based on results
- Remote access controls designed and implemented to ensure data security for remote employees
- Developed and delivered IT Enterprise Architecture reports for corporate as well as clients
- Assisted clients with the implementation of key pieces from the ITEA report
- Information security policy established within the organization with annual dissemination for continued awareness
- Designed and implemented a secure server room in which all information technology systems reside
- Delivered presentations to senior management on key project milestones, providing transparency into progress toward objectives.
- Led complete system rebuild of a sister company infrastructure after a cyber-attack with minimal information loss and minimal financial impact
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Enhanced security measures by designing and deploying effective firewall configurations.
- Implemented robust network infrastructure for improved connectivity and reliability.
Network Engineer3
Current USA Inc.
03.2004 - 11.2011
- Server Administration
- Set up and configured virtual server production environment using Microsoft Virtual Server2008 across two clustered nodes for redundancy
- Managed and maintained an EMC NX4 and EMC CX300’s for central data storage with a99.99% uptime
- Installed a SQL2005 cluster environment and maintained it with additions and retirement of physical nodes
- Set up and maintained a centralized PGP server for data encryption and secured keys
- Set up and maintained Microsoft Operations Manager2007 to monitor servers/services for proactive support response
- Managed105 Windows, Linux and Mac OS X servers with a99.99% uptime on site
- Remote administration of over2000 Windows servers as part of the Taylor Corporation Server and Storage Administration team
- Supported Dell MD3000, NetAPP Storage, and IBM XiV storage solutions with large uptime requirements for high availability websites
- Network Administration
- Implemented network redundancy to eliminate eighteen major single points of failure
- Installed and configured Cisco and Dell switches for core and edge use to ensure99.99% uptime
- Managed Cisco ASA5510 firewall for network traffic between the Internet and Current organization
- Implemented a new wireless solution with secure employee access to the LAN
- Active Directory
- Redesigned service accounts to eliminate information abuse
- Decommissioned an old trust domain to remove security gaps
PaperDirect Business Analyst/ System Operator
Current USA Inc.
08.1999 - 03.2004
- Supported Ecometry Retail software
- Implemented full automation for daily operations, thereby reducing the process from an eight-hour manual process to fifteen minutes
- Responsible for weekly and monthly financial balance reporting
- Programmed and implemented a radio frequency picking system for order fulfillment that improved accuracy from 89.2% to99.6%
- Estimated yearly savings of $150,000.00 from reduced labor and re-packs
- Responsible for database integrity and system backups of ERP
- Worked with Paymentech to set up an automated credit card authorization and billing process to ensure payment card security and accuracy
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Education
VMware Certified Associate6 - Data Center Virtualization (VCA6-DCV)
VMware
01.2017
Master of Science - Computer Science: Computer Systems Security
Colorado Technical University
Colorado Springs, CO01.2012
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, CO01.2006
Skills
- IT budgeting
- IT process improvement
- Cybersecurity expertise
- Disaster recovery
- Virtualization technologies
- Root-cause analysis
- Project management
- Process optimization
Accomplishments
- Collaborated with team of 30 in the consolidation of ERP system
Timeline
IT Director
Rampart Supply
01.2018 - Current
Senior Systems Engineer
Tukuh Technologies LLC
11.2011 - 01.2018
Network Engineer3
Current USA Inc.
03.2004 - 11.2011
PaperDirect Business Analyst/ System Operator
Current USA Inc.
08.1999 - 03.2004
Master of Science - Computer Science: Computer Systems Security
Colorado Technical University
Bachelor of Science - Information Technology
Colorado Technical University
VMware Certified Associate6 - Data Center Virtualization (VCA6-DCV)
VMware
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