Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Lopez

San Antonio,TX

Summary

Seasoned Operations Manager and talented leader with five years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with a strategic approach.

At all of my jobs, I have worked from the bottom up learning the basics in each field and using that knowledge for decision making at a higher level. I consider bottom-level knowledge valuable for deciding cost, function, and efficiency in any operation.

I am a quick learner and able to take criticism without allowing emotions to cloud what needs to be accomplished.

Overview

16
16
years of professional experience

Work History

IT Operations Manager

Bridghead IT
10.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Developed and Maintained systems for a specific publicly traded client to provide efficiency.
  • Maintained current IT Infrastructure for a specific client.
  • Produced quarterly replacement schedules to keep IT technology and equipment up to date per current cyber security standards.
  • Managed the build-out and replacement of all IT technology and equipment.

Field Service Technician Lead

Bridgehead IT
10.2019 - 10.2021
  • Assisted Field Service Manager with leadership role
  • Assisted Field Service Technicians with field tickets and other issues they encountered.
  • Lead virus remediation and clients onsite to build them back up to working order.
  • Lead field team with training and support.
  • Provided high level support to special clients and new onboarding clients.

Field Service Technician

Bridgehead IT
10.2017 - 10.2021
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Assisted with virus remediate for clients affected.
  • Managed replacement of IT technology and equipment

Business Development Manager

Source Power And Gas
02.2012 - 10.2017
  • Lead a team that supported the sales team in the retail electricity industry.
  • We conducted daily duties that included contract creation, pricing management, pricing estimation, and contract execution.
  • Helped build the CRM as a consultant to the developers.

Natural Gas Options and Derivatives Broker

Edge Energy LLC
02.2008 - 02.2012
  • Was assigned traders to match and execute trades via instant message and open outcry.
  • Helped input and set up completed trades in the NYMEX system.

Education

No Degree - Business And Music

Houston Community College
Stafford, TX

Skills

  • Staff Management
  • Business Process Re-Engineering
  • Contract Development
  • Staff Training
  • Process Improvement Strategies
  • High-Pressure Environments
  • Project Management
  • Policy and Procedure Implementation

Timeline

IT Operations Manager

Bridghead IT
10.2021 - Current

Field Service Technician Lead

Bridgehead IT
10.2019 - 10.2021

Field Service Technician

Bridgehead IT
10.2017 - 10.2021

Business Development Manager

Source Power And Gas
02.2012 - 10.2017

Natural Gas Options and Derivatives Broker

Edge Energy LLC
02.2008 - 02.2012

No Degree - Business And Music

Houston Community College
Jason Lopez