Multifamily property management professional focused on occupancy, resident experience, and asset performance. Brings strength in vendor negotiation, capital improvement oversight, compliance, and team coaching across large residential portfolios, with consistent support for operational discipline and budget control.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Senior Property Manager
FLATS LLC
Chicago, IL
02.2024 - Current
Supported daily operations for two Class A multifamily properties with 600+ apartment homes, maintaining strong resident satisfaction and occupancy.
Led team of 20 in leasing, maintenance, and administration, enhancing accountability and service consistency.
Monitored operating and capital budgets, negotiated vendor contracts, and implemented cost-saving measures while maintaining property quality.
Partnered with ownership and regional leadership on business plans, financial performance, and value-add initiatives that improved NOI and resident experience.
Supported leasing strategy, resident retention, preventive maintenance, capital improvements, and compliance to achieve occupancy goals.
Contributed to lease-up strategies to achieve timely occupancy of 180 new units.
Community Manager
TI Communities
Glendale Heights, IL
01.2022 - 02.2024
Directed daily management of a 1,500-unit Class B multifamily portfolio, focused on occupancy, resident satisfaction, asset preservation and financial performance.
Led and mentored a team of 25 leasing, maintenance and office staff through coaching, performance management and recruitment.
Administered multi-million-dollar operating and capital budgets, improving NOI through expense control and vendor negotiations.
Oversaw leasing, resident retention, compliance, capital improvement projects, risk management and maintenance in line with company policy and regulatory requirements.
Partnered with regional leadership and ownership to execute operating strategies, meet budget targets and improve retention and team effectiveness.
Property Manager
Westward 360
Chicago, IL
07.2020 - 01.2022
Served as primary liaison to ownership groups, delivering financial reporting, asset performance analysis, budget oversight, and strategic recommendations to enhance property value and NOI.
Managed a portfolio of 1,500+ residential units and commercial properties across multiple sites, delivering strong financial performance and high resident and tenant satisfaction.
Managed leasing, maintenance, capital improvement projects, vendor relationships, risk mitigation, and regulatory compliance for multi-site portfolio.
Led cross-functional teams of property managers, leasing professionals, maintenance supervisors and administrative staff to improve efficiency and meet performance goals.
Implemented business plans targeting occupancy growth, tenant retention, commercial satisfaction, and expense management while achieving ownership goals.
Property Manager
Harbor Group Management Company
Chicago, IL
04.2019 - 05.2020
Established strong landlord-tenant relationships through proactive communication and swift dispute resolution, facilitating effective mediation of tenant disputes.
Resolved tenant complaints promptly across 400+ units by coordinating repair personnel and support services.
Streamlined collections for delinquent tenants, enhancing recovery rates and positively impacting financial performance.
Implemented targeted marketing strategies that significantly increased occupancy.
Trained and developed staff while managing move-in and move-out operations, enhancing resident experience and operational efficiency.
Education
High School Diploma -
Ponderosa High School
Parker, CO
Skills
Leasing strategies
Leasing strategy expertise
Customer retention
Financial management
Budget management
Capital oversight
Contract negotiation
Risk strategies
Project management
Tenant compliance
Property safety inspections
Team performance management
Leadership and team coaching
Rent pricing optimization
Certification
Certified Apartment Manager (CAM): advanced credential in multifamily property management, leadership, financial operations and industry best practices