JASON MALLETT
Colorado Springs,CO
Summary
Professional with strong background in peer support, equipped to make meaningful impact. Skilled in active listening, crisis intervention, and empathetic communication. Reliable team player who adapts to changing needs and consistently achieves results. Known for fostering collaborative environment and supporting individuals in their recovery journey.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Colorado Springs
Colorado Springs
05.2025 - Current
- Provided emotional support and guidance to individuals navigating mental health challenges.
- Facilitated peer support groups to foster community and shared experiences.
- Educated clients on coping strategies and available resources in the community.
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
Customer Service Manager
Colorado Springs
Colorado Springs
03.2023 - 06.2025
- Led customer service team in resolving complex inquiries and ensuring high satisfaction levels.
- Developed training materials to enhance team knowledge on products and services.
- Managed escalated issues, negotiating solutions that aligned with company policies.
Package Handler
Colorado Springs
Colorado Springs
03.2022 - 03.2023
- Operated machinery for efficient package sorting and handling.
- Maintained accurate inventory records to ensure operational efficiency.
- Monitored equipment performance and reported maintenance needs promptly.
- Ensured compliance with safety regulations in all handling processes.
Skills
- Peer support ethics
- Boundary setting
- Substance abuse awareness
- Recovery guidance
- Mental health services
- Leadership skills
- Wellness recovery action plan
Certification
- Peer Recovery Coaching Academy (CCAR)
- Ethics and Professionalism
- Coachervision
Timeline
Peer Support Specialist
Colorado Springs
05.2025 - Current
Customer Service Manager
Colorado Springs
03.2023 - 06.2025
Package Handler
Colorado Springs
03.2022 - 03.2023