Jason Manuel Hernandez
Miami Beach,FL
Summary
Experienced airline customer service professional with over a decade of expertise in frontline operations, team management, and passenger relations. Proven track record at Delta Air Lines leading service recovery and supporting recruitment. Skilled in managing high-volume, high-pressure environments with precision and professionalism.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Delta Air Lines
Miami, USA
02.2012 - 05.2025
- Supervised day-to-day airport operations, including scheduling and training for team members.
- Assisted passengers with flight check-ins, baggage concerns, and service recovery in high-pressure environments.
- Coordinated employee events and maintained internal communications.
- Supported recruitment activities and guided new hires through onboarding and benefits enrollment.
- Ensured accurate completion of documentation and compliance with company policies.
Crew Leader / Enumerator
U.S. Census Bureau
Denver, USA
01.2010 - 07.2017
- Supervised a team of 17 enumerators and 3 assistant crew leaders during data collection phases.
- Organized and conducted training sessions with practical field guidance.
- Provided operational oversight and ensured accurate data collection.
- Managed logistics for training sessions and coordinated communication with new employees.
Education
Associate of Arts (AA) - English
Borough of Manhattan Community College
References
Available upon request.
Military Service
Specialist, U.S. Army Reserve, New York, NY, Demonstrated leadership, reliability, and teamwork in a disciplined, high-responsibility environment.
Timeline
Customer Service Representative
Delta Air Lines
02.2012 - 05.2025
Crew Leader / Enumerator
U.S. Census Bureau
01.2010 - 07.2017
Associate of Arts (AA) - English
Borough of Manhattan Community College