Jason Mascarello
Bellevue,NE
Summary
Proven leader in operational excellence, adept at staff management and customer relations, significantly enhanced service quality at Firestone Complete Auto. Skilled in operations management and team motivation, I excel in optimizing performance and fostering a positive work environment. Expertise in workload management and staff training ensures high-quality service delivery and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Asst. Manager/Lead Technician
Midland Pumping Service
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Trucking Foreman/Heavy Equipment Operator/Technician
Action Equipment
07.2014 - 12.2021
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
OTR Truck Driver
Self-employeed
05.2005 - 01.2014
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
Service Manager
Firestone Complete Auto
03.1998 - 05.2005
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Education
Associate of Applied Science - Networking Security
ITT Technical Institute - Omaha
Omaha, NE05.2013
GED -
Bellevue West Sr High School
Bellevue, NE05.1997
Skills
- Customer Relations
- Staff Training and Development
- Workload Management
- Staff Management
- Staff Supervision
- Task Delegation
- Employee Scheduling
- Operations Management
- Team motivation
- Product and service knowledge
Timeline
Asst. Manager/Lead Technician
Midland Pumping Service
01.2021 - Current
Trucking Foreman/Heavy Equipment Operator/Technician
Action Equipment
07.2014 - 12.2021
OTR Truck Driver
Self-employeed
05.2005 - 01.2014
Service Manager
Firestone Complete Auto
03.1998 - 05.2005
Associate of Applied Science - Networking Security
ITT Technical Institute - Omaha
GED -
Bellevue West Sr High School