Jason McCartney
Bergen,USA
Summary
Experienced customer service professional with over a decade of expertise in assisting customers and resolving their issues. Proficient in various systems including Salesforce, Jira, and CRM software. Seeking a role to utilize skills in problem-solving and customer assistance.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
08.2012 - Current
- Managed diverse roles under Sutherland, starting with AT&T Mobility handling billing issues for cell phone users.
- Transitioned to AT&T PCM, providing phone tech support for Uverse TV services.
- Subsequently worked as a phone tech support representative for HughesNet.
- Promoted to AOL TACOPS, responsible for managing call center tickets, tracking and escalating issues, and notifying engineers about service disruptions.
- Continued role after Verizon Media acquisition, handling onboarding/offboarding processes and queue/role changes.
- Lead role in managing onboarding/offboarding processes when Verizon Media was acquired by Yahoo.
- Currently serving as a phone tech support representative for Cox Communications.
Customer Service Representative
Washington Mutual / Chase
01.2006 - 03.2012
- Provided customer support for checking and savings accounts initially at Washington Mutual.
- Transitioned to Chase after the acquisition of Washington Mutual, working in the customer care loan team.
Cook
MacDonald Companies
05.2000 - 12.2006
- Prepared food and occasionally worked as a cashier at MacDonald Companies.
Education
High School Diploma -
Byron-Bergen High School
Bergen, NYSkills
- Jira
- Salesforce
- CRM Software
- Technical Support
- Confluence
- Customer Service
- Troubleshooting
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
Sutherland Global Services
08.2012 - Current
Customer Service Representative
Washington Mutual / Chase
01.2006 - 03.2012
Cook
MacDonald Companies
05.2000 - 12.2006
High School Diploma -
Byron-Bergen High School
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Tiffany ThomasTiffany Thomas
Inbound Customer Service Clerk at Sutherland Global ServicesInbound Customer Service Clerk at Sutherland Global Services
Sreelakshmi Sivadasan NairSreelakshmi Sivadasan Nair
Transaction Processing Associate at Sutherland Global Services Pvt LtdTransaction Processing Associate at Sutherland Global Services Pvt Ltd
Raul CotoRaul Coto
NA at FRANKLIN TEMPLETON INVESTMENTNA at FRANKLIN TEMPLETON INVESTMENT
Shriya BhimanadulaShriya Bhimanadula
DATA ANALYST at SoftramsDATA ANALYST at Softrams