Nathan Crutchfield
Marietta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Progress Learning
01.2022 - Current
- Deliver timely responses through email, chat, and phone calls to a diverse range of customers, including platform users and those making purchases, with transaction values spanning from $500 to $1 million
- Assisting team members with difficult cases and customers who present complex issues.
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Platoon Leader
U.S. Army Reserve
01.2015 - 04.2022
- Developed and implanted goals for my platoon that within a year led us to be the number 1 performing platoon in the company, in regards to mission essential training and tasks
- Managed over $1,000,000 worth of equipment during garrison and deployment operations.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Trained, supervised and organized over 55 soldiers and personnel.
- Handled administrative requirements, maintained records and submitted operational reports.
Education
Bachelor of Arts - Communication Studies
Mercer University
07-2025
Associate's degree - General Studies
Georgia Military College
Milledgeville, GA05.2016
Skills
- Communication Skills
- Team Management
- Jira
- Team Coaching
- Training
- Team Collaboration
- Phone Etiquette
- Email Etiquette
- Complaint resolution
- Account updating
- Quality control
- Scheduling
Timeline
Customer Service Representative
Progress Learning
01.2022 - Current
Platoon Leader
U.S. Army Reserve
01.2015 - 04.2022
Associate's degree - General Studies
Georgia Military College
Bachelor of Arts - Communication Studies
Mercer University
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