Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Mcclain

Oklahoma City,Oklahoma

Summary

Results-oriented professional with expertise in customer service and critical thinking. Demonstrated ability to adapt in fast-paced environments, ensuring efficiency and accuracy while promoting a welcoming atmosphere. Eager to contribute to team success and drive customer loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Costco
Oklahoma City, OK
09.2025 - Current
  • Assisted members with inquiries, ensuring prompt and accurate information delivery.
  • Resolved customer complaints efficiently, enhancing overall member satisfaction.
  • Supported sales team by providing product knowledge and recommendations to customers.
  • Processed transactions accurately using POS systems, maintaining cash handling protocols.
  • Adapted to various roles during peak hours, demonstrating flexibility in fast-paced environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Teller

Amarillo National Bank
Amarillo, TX
01.2022 - 03.2024
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with account inquiries, providing clear information and resolving issues promptly.
  • Maintained compliance with banking regulations, contributing to a secure operational environment.
  • Collaborated with team members to enhance customer service quality and streamline workflows.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Oklahoma State University
Stillwater, OK
12-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Costco
09.2025 - Current

Teller

Amarillo National Bank
01.2022 - 03.2024

Bachelor of Science - Hotel, Resort And Restaurant Management

Oklahoma State University