Alison Means
Brownsville
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Motivated professional offering value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Program Representative
Oregon State University Payroll/ Human Resources
Corvallis
04.2022 - Current
- Coordinated payroll processing and benefits administration for university employees.
- Assisted staff with inquiries about payroll policies and procedures.
- Managed employee records to ensure accuracy and compliance with regulations.
- Collaborated with HR teams to improve workflow efficiency and service delivery.
- Reviewed timekeeping data for discrepancies and resolved issues promptly.
- Developed informational materials on payroll processes for staff reference.
- Maintained accurate records of customer interactions and transactions.
- Offered support to office team members by completing clerical functions and providing customer assistance.
- Created training materials for staff members regarding program operations.
- Collaborated with other departments on cross-program initiatives.
- Performed administrative tasks such as scheduling appointments and managing calendars.
- Monitored compliance with applicable regulations and laws governing programs.
Rural Letter Carrier
United States Postal Service, USPS
Brownsville
10.2017 - Current
- Sorted mail, arranging in delivery sequence for distribution.
- Obtained signatures for registered, certified and insured mail.
- Maintained accurate records of deliveries.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Delivered various types of mail on routes according to strict timelines.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Routed all classes of mail in sequence of delivery along established route.
- Handled undeliverable mail in accordance with established procedures.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Obtained receipts for registered and certain insured mail.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Licensed Tax Preparer
Jo Anne Vetter Tax Service
Albany
12.2014 - 01.2016
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Finalized and processed paperwork with local, state and federal government authorities.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Applied federal and state government regulations to prepare accurate and compliant tax returns for clients.
- Produced work papers and lead sheets, tax projects and payment estimations.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Helped clients integrate new tax software with accounting software.
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
Registered Veterinary Technician
Del Paso Heights Veterinary Clinic
Sacramento
02.2005 - 10.2012
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Delivered excellent service to pet owners to drive repeat business.
- Prepared and labeled medications and instructed client on administration.
- Operated anesthesia, oxygen and monitoring equipment.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Administered and monitored anesthesia for surgeries and operations.
- Assisted with polishing, removing stains and other dental procedures.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Conducted health and wellness classes to enhance reputation and boost client satisfaction.
Education
Licensed Tax Preparer - Tax Preparation
Jackson Hewitt
Albany, OR 06.2005 - 02.2006
Licensed Veterinary Technician - Veterinary Science
Western Career College
Sacramento, CA 09.1993 - 02.1995
Skills
- Accounting spreadsheets
- Data privacy initiatives
- Database management
- Onsite evaluation
- Customer service and support
- Interviewing techniques
- Rules of evidence
- Computer skills
- Reliable and trustworthy
- Relationship building
- Active listening
- Customer service
- Data management
- Troubleshooting
- Friendly, positive attitude
Timeline
Program Representative
Oregon State University Payroll/ Human Resources
04.2022 - Current
Rural Letter Carrier
United States Postal Service, USPS
10.2017 - Current
Licensed Tax Preparer
Jo Anne Vetter Tax Service
12.2014 - 01.2016
Licensed Tax Preparer - Tax Preparation
Jackson Hewitt
06.2005 - 02.2006
Registered Veterinary Technician
Del Paso Heights Veterinary Clinic
02.2005 - 10.2012
Licensed Veterinary Technician - Veterinary Science
Western Career College
09.1993 - 02.1995