Jason Melendez
Carson,California
Summary
Results-driven Fleet Manager with expertise in service workflow improvements and conflict resolution. Led initiatives to reduce repeat repair rates and enhance operational efficiency. Skilled in vendor negotiation and data analysis, optimizing asset utilization and lifecycle logistics to elevate client satisfaction.
Overview
7
7
years of professional experience
Work History
CSR / Estimator
E3 Collision
Carson, CA
09.2025 - Current
- Primary liaison for national fleet partners (Hertz, Enterprise, Amerifleet), managing the intake and repair lifecycle for 40-50 vehicles per cycle.
- Conducted technical walk-throughs to assess damage and establish expedited repair plans, enhancing fleet uptime and reducing turnaround times.
- Interfaced directly with insurance providers to secure authorizations, ensuring repairs adhered to strict safety and quality standards.
- Resolved complex inquiries and complaints via omni-channel support (phone, email, in-person), achieving 95%+ client satisfaction.
Service Advisor
Tesla
Long Beach, CA
09.2022 - 05.2025
- Led logistics and staff training for launch of Tesla's largest East Coast service center, addressing logistical challenges and ensuring personnel readiness.
- Collaborated with technicians to refine service workflows, reducing repeat repair rates from 15% to 5% within one year.
- Managed high-volume service requests while maintaining digital records to support financial accountability and informed decision-making.
Sales Distribution Specialist
Tireco, Inc.
Gardena, CA
01.2021 - 09.2022
- Optimized regional distribution workflows to reduce delivery delays by 20% and increase fulfillment efficiency by 15%.
- Leveraged sales and inventory data to accurately forecast trends, supporting 10% annual revenue growth.
Sales Assistant / Senior Service Advisor
Manhattan Beach Toyota
Manhattan Beach, CA
01.2019 - 01.2021
- Managed high-volume customer inquiries and facilitated vehicle service workflows, enhancing customer satisfaction in a high-traffic municipal-adjacent market.
- Oversaw showroom presentation and ensured stock accuracy, supporting achievement of monthly sales objectives.
Education
Associate of Science - Business Communication
Los Angeles Community College District
Long Beach, CA01.2020
Skills
- Fleet management and maintenance scheduling
- Asset utilization and lifecycle logistics
- Project management compliance
- Operational leadership and team supervision
- Training and development strategies
- Workflow optimization and KPI tracking
- Technical estimating and damage assessment
- Repair planning and SLA compliance
- Strategic vendor negotiation
- High-volume account management
- Conflict resolution techniques
- Software proficiency in DMS and CRM systems
- Microsoft Office Suite expertise
- Data analysis tools
Timeline
CSR / Estimator
E3 Collision
09.2025 - Current
Service Advisor
Tesla
09.2022 - 05.2025
Sales Distribution Specialist
Tireco, Inc.
01.2021 - 09.2022
Sales Assistant / Senior Service Advisor
Manhattan Beach Toyota
01.2019 - 01.2021
Associate of Science - Business Communication
Los Angeles Community College District