- Embracing outdoor adventures such as camping and hiking
- Photography
- Adventure Travel
- Team Sports
- Enjoy participating in walking for overall physical and mental well-being
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Auto Repair/Restoration
- Watching Movies and TV Shows
- Outdoor Recreation
- Backpacking and Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Kayaking
- Hiking
- Camping
- I have a passion for photography and editing photos
- Gardening
- I like working with my hands and fixing things
- DIY and Home Improvement
- Road Trips
Jason Mendenhall
Auburn,WA
Summary
Dynamic customer service professional with a proven track record at T&A Supply Company Inc., excelling in active listening and critical thinking. Recognized for enhancing customer loyalty through empathetic conflict resolution and boosting sales revenue by identifying client needs. Committed to fostering positive relationships and delivering exceptional service in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
T&A Supply Company Inc.
Kent, WA 98032
12.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Streamlined returns process, reducing wait times and improving customer experience.
- Assisted in training of new hires, sharing best practices and company policies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Stayed current on company offerings and industry trends.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Warehouse Shipping Lead
T&A Supply Company Inc.
Kent, WA
06.2015 - 12.2018
- Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
- Maintained strong relationships with shipping carriers such as UPS, FedEx, USF Reddaway, Diamond Lines, Midwest Motor Express, etc.
- Sent booking requests to freight forwarders and generated bills of lading.
- Conducted regular audits of shipping processes, identifying areas for improvement and implementing necessary changes.
- Stayed up to date on freight and shipping practices and regulations.
- Mentored junior staff, fostering a supportive work environment that encouraged professional growth.
- Collaborated closely with sales teams to address customer inquiries promptly and resolve any shipping-related issues.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Championed a culture of safety within the department by enforcing strict adherence to workplace safety guidelines and regulations.
- Expedited urgent orders to meet customer deadlines without compromising accuracy or quality standards.
- Optimized warehouse space utilization, resulting in improved organization and increased storage capacity.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Sorted and delivered materials to different work areas and staff.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Processed required paperwork to expedite handling of shipped and received goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Handled day-to-day shipping and receiving more than 250 packages per day.
- Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
- Trained new employees on warehouse procedures, ensuring consistency in performance across the team.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
Vinyl Cutting Department Supervisor
T&A Supply Company Inc.
Kent, WA
06.2007 - 06.2015
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 4 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Oversaw daily operational performance of sheet vinyl cutting team.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Vinyl Cutter
T&A Supply Company Inc.
Kent, WA
08.1999 - 06.2007
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Kept equipment clean and maintained in order to meet requirements.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Operated cutters, forklifts and hand tools to manage production needs.
- Used machinery with standardized approach to maximize quality of cuts.
- Reduced material waste through accurate measurements and precise cutting methods.
- Operated cutting machine according to all safety protocols.
- Assisted in training new cutters, ensuring they were well-versed in company procedures and best practices.
- Ensured seamless communication with colleagues at every stage of production process, fostering teamwork and collaboration among cutter team members.
- Consistently met productivity goals while maintaining excellent quality standards in all work produced.
- Sharpened and changed blades per set schedule to prevent quality decay.
- Stood for long hours, frequently reached, or bent and lifted up to 50 pounds regularly to carry out daily tasks.
- Met tight deadlines by prioritizing tasks and managing workload effectively.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Increased production efficiency by streamlining cutting processes and implementing new techniques.
- Enhanced overall workflow by regularly maintaining equipment, sharpening blades, and replacing worn parts as needed.
- Managed large workload of quality production in fast-paced environment with interruptions and tight deadlines.
Education
GED -
Thomas Jefferson High School
Auburn, WASkills
- Customer service
- Proficient in active listening
- Critical thinking
- Data entry
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Interests
Timeline
Customer Service Representative
T&A Supply Company Inc.
12.2018 - Current
Warehouse Shipping Lead
T&A Supply Company Inc.
06.2015 - 12.2018
Vinyl Cutting Department Supervisor
T&A Supply Company Inc.
06.2007 - 06.2015
Vinyl Cutter
T&A Supply Company Inc.
08.1999 - 06.2007
GED -
Thomas Jefferson High School