JASON MERCER
Selinsgrove,PA
Summary
Experienced professional and small business owner with a background team leadership, specializing event management, and emergency medical services. Proven track record in achieving sales goals through effective communication and process improvement. Skilled in routine inspections, problem-solving, and client satisfaction in high-pressure environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Flex Custodian
Selinsgrove Area School District
Selinsgrove, Pennsylvania
11.2025 - Current
- Operate cleaning equipment and tools effectively and safely.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, and other common areas; emptying trash cans and disposing of waste appropriately.
- Follow guidelines for proper chemical usage and storage procedures.
- Maintain the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Cafe Baker and Cook
Kind Cafe
Selinsgrove, Pennsylvania
11.2023 - Current
- Deliver exceptional customer service to patrons, enhancing overall experience.
- Prepare high-quality baked goods, sandwiches, and wraps in efficient kitchen.
- Maintain cleanliness and organization of coffee shop environment and workstations.
- Process cash register transactions with accuracy and efficiency.
- Manage inventory through restocking supplies and monitoring product freshness.
- Collaborate with team members to ensure seamless operations during peak periods.
- Clean work areas, equipment, and utensils to uphold hygiene standards.
Owner
Knead to Pedal, Hearth Baked Goods
Selinsgrove, Pennsylvania
01.2023 - Current
- Develop, bake and market wood-fired hearth breads to local clientele.
- Maintain optimal stock levels of ingredients through effective inventory management.
- Ensure compliance with local, state, and federal regulations across all operations.
- Foster strong client relationships by delivering exceptional customer service.
- Manage the budget and financial oversight for sustainable business growth.
- Review legal documents to ensure adherence to regulations, and protect business interests.
Bicycle Technician
SB Cyclery
Selinsgrove, Pennsylvania
03.2022 - 11.2024
- Diagnosed bicycle issues and recommended effective repair solutions.
- Performed routine maintenance on various bicycle models and components.
- Assembled new bicycles according to manufacturer specifications and safety standards.
- Provided exceptional customer service by answering inquiries about products and services.
- Maintained a clean and organized workspace to ensure safety and efficiency.
- Provided technical advice on bike selection, fitment, repair and maintenance issues.
Paramedic Team Leader
Evangelical Hospital
Lewisburg, PA
11.2011 - 09.2023
- Initiated startup of mobile intensive care units in Hummels Wharf and Port Trevorton, sourcing ambulances and standardized equipment for replication across the service.
- Supervised eight Paramedics and EMTs at a satellite EMS station to ensure efficient operations.
- Conducted performance evaluations and provided constructive feedback to enhance staff development.
- Implemented process improvements that streamlined workflow efficiency within the team.
- Established departmental wellness program and conducted fitness testing to promote staff health.
- Served as preceptor for Paramedic students from Pennsylvania College of Technology, facilitating hands-on training.
- Oversaw quality assurance standards through thorough documentation and protocol reviews.
- Delivered advanced life support as a Paramedic, ensuring high-quality pre-hospital care.
Paramedic
Evangelical Hospital
Lewisburg, PA
01.2009 - 11.2011
- Assessed and treated patients experiencing medical emergencies, including cardiac arrest and trauma.
- Operated medical equipment and vehicles effectively during emergency response situations.
- Accurately documented patient information for medical records and reports.
Outdoor Equipment Team Lead
Lowes Home Improvement
Selinsgrove, Pennsylvania
07.2006 - 03.2007
- Collaborated with team members to improve merchandise displays and organization.
- Assisted customers with selecting the right outdoor power equipment for their needs.
- Maintained inventory of tools and equipment to ensure availability and quality.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Director of Catering
Double Tree Hotel
Missoula, MT
01.2004 - 06.2006
- Monitored competitor pricing and strategies to inform action plans and annual budget allocation.
- Collaborated with Director of Sales to identify opportunities for new catering ventures and develop marketing strategy.
- Worked with executive chef to innovate menu selections while maintaining comprehensive knowledge of offerings.
- Trained and supported catering staff to ensure superior product delivery in the market.
- Coordinated logistics for catering events, managing setup and breakdown processes effectively.
- Achieved targeted sales goals for six quarters out of eight during tenure.
- Negotiated contracts with vendors to secure cost-effective purchases of food items and equipment.
- Resolved customer complaints promptly, fostering positive experiences and encouraging repeat business.
Banquet Manager
Double Tree Hotel
Missoula, MT
08.2000 - 01.2004
- Oversaw operations of 10,000 square foot event facility, managing setup, food, beverage, and audio-visual equipment.
- Developed floor plans to optimize space utilization and guest flow.
- Managed inventory for banquet supplies and equipment to ensure availability.
- Scheduled staff shifts for adequate coverage during all functions.
- Supervised and trained 40 servers, bartenders, and housemen to uphold service standards.
- Collaborated with kitchen and housekeeping departments to ensure smooth event operations.
- Coordinated procurement of $500,000 in equipment post-remodel to meet updated standards.
- Mentored staff to improve performance and adherence to departmental policies.
Education
Paramedic Certificate - Emergency Medicine
Pennsylvania College of Technology
Williamsport, PA07-2009
Bachelor of Science - Parks and Recreation Management
University of Montana
Missoula, MT09-2000
Skills
- Inventory management
- Regulatory Compliance
- Problem solving
- Team building and collaboration
- Attention to detail
- Process improvement
- Basic plumbing, electrical, and heating knowledge
Certification
- Nationally Registered Paramedic
- Pennsylvania State Paramedic Certification
- Wilderness Advanced Life Support (WALS)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Advanced Stroke Life Support (ASLS)
- Pre-Hospital Trauma Life Support (PHTLS)
- Cardiopulmonary Resuscitation (CPR) instructor
- Neonatal Resuscitation Provider (NRP)
- Tactical Emergency Casualty Care (TECC)
- Leave No Trace Instructor
Volunteer Experience
- Member of Selinsgrove Borough Planning Commission,
- Volunteered with the United States Forest Service for trail maintenance projects
- Volunteered Agapeland Preschool
- Volunteered at Selinsgrove Elementary School
References
References provided upon request
Timeline
Flex Custodian
Selinsgrove Area School District
11.2025 - Current
Cafe Baker and Cook
Kind Cafe
11.2023 - Current
Owner
Knead to Pedal, Hearth Baked Goods
01.2023 - Current
Bicycle Technician
SB Cyclery
03.2022 - 11.2024
Paramedic Team Leader
Evangelical Hospital
11.2011 - 09.2023
Paramedic
Evangelical Hospital
01.2009 - 11.2011
Outdoor Equipment Team Lead
Lowes Home Improvement
07.2006 - 03.2007
Director of Catering
Double Tree Hotel
01.2004 - 06.2006
Banquet Manager
Double Tree Hotel
08.2000 - 01.2004
Paramedic Certificate - Emergency Medicine
Pennsylvania College of Technology
Bachelor of Science - Parks and Recreation Management
University of Montana