Jason M. Hawk
Panama City Beach,FL
Summary
Results-driven project management specialist with extensive experience in prioritizing and executing multiple tasks to achieve project objectives. Known for adaptability and attention to detail, bringing expertise in equipment operation, staff training, and process improvements. Proven track record of enhancing customer service and optimizing team performance. Seeking to leverage skills in a dynamic environment to drive project success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager II/ Building Consultant
DBI Construction Consultants
Panama City Beach, FL
11.2022 - 06.2024
- Manage ongoing changes to ROMS throughout the cycle.
- Created client budgets promptly.
- Negotiated project scope with contractors, public adjusters, and attorneys.
- Documented project files to ensure company guideline compliance.
- Interpret policies thoroughly to address various levels of claim severity.
- Expertise in estimating extensive losses starting at $150K up to $10+ Million.
- Leveraged expertise in Xactimate software to prepare detailed diagrams, assess damages comprehensively, and develop precise estimates.
- Managed multiple projects with competing deadlines simultaneously.
Large Loss Adjuster/ General Adjuster
State Auto Insurance
Columbus, OH
02.2014 - 11.2022
- Establishing timely reserves and performing ongoing reviews throughout the claim cycle by estimating and validating the value of claims.
- Supporting underwriting teams and key stakeholders in connection with claim trends, marketing, and business development.
- Determines value of the claim considering depreciation and actual cash value, negotiates and commits to the settlement, and moves claims to closure.
- Resolves complaints and participates in arbitration and/or grievance procedures.
- Creates and documents claims files to comply with company guidelines and state regulations.
- Processing mail and prioritizing workload.
- Provided advice on complex policy wordings related to claims handling.
- Prepared detailed reports on investigation findings and claim status for internal use.
- We highly value the relationships we have with our brokers, and we are responsible for maintaining and developing such relationships in the claims.
- Conducts coverage investigations and interprets policy details for catastrophe claims.
- Managed extensive damage claims starting at $150K up to beyond $10 Million.
- Generated accurate estimates through proficient use of Xactimate software.
- Communicated effectively with policyholders, providing updates and explaining claim processes.
Independent Adjuster, Consultant
Americlaim of Pittsburgh
Pittsburgh, PA
01.2012 - 01.2014
- Established initial interactions with clients.
- Evaluated damage claims on-site in collaboration with contractors, policyholders and public adjusters.
- Prepared estimates utilizing Xactimate and Symbility.
- Processed claims adhering to timely manner requirements set by good faith standards.
- Specialized in comprehensive knowledge of various roofing styles.
- Ensured superior customer experience in the claims process.
- Documented incidents of animal-related damage and various environmental hazards including smoke and mold.
- Served as a consulting expert in fire and water across various locations nationwide.
Mitigation Manager/Consultant
Cranberry Twp., PA
- Oversaw departmental activities to ensure efficient crisis response.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Scheduled inspections and organized crews after making initial contact with insured.
- Created emergency service estimates using Xactimate and Symbility.
- Completed residential and commercial emergency services.
- Restored properties to meet IICRC S500 standards.
- Wrote mold protocol to the IICRC S520 Standard.
- Coordinated large-scale emergency responses on the east and southern coasts.
- Consulted on mitigation strategies for carriers.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Diploma - Graphic Design
Lawrence County Vo-tech
01.1998
Skills
- Project management
- Claims assessment
- Xactimate software
- Budget creation
- Contract negotiation
- Customer relationship
- Policy interpretation
- Problem resolution
- Data review
- Schedule management
- Project scope analysis
- Project estimation and bidding
- Project planning and development
- Cost reduction and containment
- Compliance monitoring
Certification
- IICRC in Water Damage, Applied Structural Drying, Fire and Odor, Mold Remediation, Carpet Cleaning, Commercial Drying Specials.
- American Council for Accredited Certification - Council certified structural drying supervisor
- ACAC - Applied Structural Drying Supervisor
- OSHA - 4 hour Recordkeeping, Blood Borne Pathogens, 10 hour Construction, Fall Protection and Scaffold.
- Lead Certified
- Marshall & Swift - Cost Approach to Commercial Appraisal
- Florida Adjuster License - W361688
- Indiana Adjuster License - 862052
- CT License - 002607872
- Kentucky - DOI-1006538
- North Carolina - 16870408
- Oklahoma - 3000377981
- South Carolina - 16870408
- Texas - 2355227
- West Virginia - 16870408
- Certified Restorer # 613
- CE Instructor - PA
- HAAG Inspector - 201606319
- Xactimate - Level 2
Accomplishments
- Martin King scholarship award - 2013
Timeline
Project Manager II/ Building Consultant
DBI Construction Consultants
11.2022 - 06.2024
Large Loss Adjuster/ General Adjuster
State Auto Insurance
02.2014 - 11.2022
Independent Adjuster, Consultant
Americlaim of Pittsburgh
01.2012 - 01.2014
Mitigation Manager/Consultant
Diploma - Graphic Design
Lawrence County Vo-tech
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