Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jason Mikeska

Austin

Summary

Dynamic Technician at Amazon with expertise in cloud computing and complex hardware troubleshooting. Successfully led large-scale technical projects, enhancing system reliability and efficiency. Known for exceptional customer service and attention to detail, ensuring seamless operations and compliance with SLAs. Proven ability to manage complex logistics and deliver data-driven insights for optimal performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

TOM Technician

Amazon
11.2021 - Current
  • Support transportation systems using ALPR (Automatic License Plate Recognition) to ensure seamless trailer check-in and check-out at warehouses.
  • Troubleshoot and resolve complex issues involving cameras, switches, computers, cabling, and other hardware.
  • Provide clear status updates and completion timelines, ensuring consistent SLA compliance.
  • Operate AWS services (Amazon KVS for camera streaming, S3 for file updates) and Linux commands to manage and update remote systems.
  • Perform preventive maintenance (PM) and regular cleaning of hardware to ensure long-term reliability of equipment.
  • Lead and contributed to large-scale technical projects including ALPR retrofits and RGM (Remote Gate Management) system installations across multiple sites.

Transportation Associate

Amazon
07.2019 - 10.2021
  • Managed yard logistics including trailer movements with hostlers, boosting warehouse flow and minimizing delays.
  • Monitored Critical Pull Times (CPT) for outbound freight, ensuring on-time departures.
  • Coordinated trailer placement and door assignments to optimize loading/unloading efficiency.
  • Communicated trailer statuses and logistics plans with internal stakeholders.
  • Conducted routine audits to prevent gridlock and optimize trailer positioning.

Wedding DJ & MC

Complete Weddings + Events
06.2019 - 08.2020
  • Hosted and curated musical events, providing seamless entertainment experiences.
  • Collaborated with clients and coordinators to execute event timelines and transitions.
  • Handled all setup/teardown of DJ equipment and additional AV equipment, ensuring technical readiness.
  • Answered guests questions and song requests, using exemplary communication and client engagement skills.

Music Research Assistant

Paragon Presents
10.2018 - 08.2020
  • Researched emerging artists for inclusion in a San Diego music festival lineup.
  • Analyzed listener data and social engagement metrics to rank artist potential.
  • Delivered artist recommendations supported by data insights.

Tour Marketing Intern

Triple 8 MGMT
01.2019 - 05.2019
  • Managed show data via spreadsheets; supported tour promotion through social media and email campaigns.
  • Created promotional video content and distributed digital posters.
  • Increased audience engagement through targeted outreach and communication.

Recording Studio Technician

University Of Texas At Austin
08.2016 - 08.2018
  • Operated and maintained audio studios, guiding students through recording workflows using Pro Tools and Logic.
  • Ensured technical functionality of all studio equipment through setup, testing, and troubleshooting.
  • Educated users on best practices in engineering and production to support academic success.

Education

Bachelor of Science - Arts And Entertainment Technologies

University of Texas At Austin
Austin
08-2018

Skills

  • Cloud computing
  • Network configuration
  • Troubleshooting
  • Cloud architecture design
  • Customer interaction
  • Troubleshooting and diagnosis
  • Attention to detail
  • Documentation and reporting
  • Customer service
  • Technology support

Certification

  • AWS Certified Cloud Practitioner – October 2024
  • AWS Certified Solutions Architect – Associate – February 2025
  • AWS Certified AI Practitioner – May 2025

Timeline

TOM Technician

Amazon
11.2021 - Current

Transportation Associate

Amazon
07.2019 - 10.2021

Wedding DJ & MC

Complete Weddings + Events
06.2019 - 08.2020

Tour Marketing Intern

Triple 8 MGMT
01.2019 - 05.2019

Music Research Assistant

Paragon Presents
10.2018 - 08.2020

Recording Studio Technician

University Of Texas At Austin
08.2016 - 08.2018

Bachelor of Science - Arts And Entertainment Technologies

University of Texas At Austin

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Jason Mikeska