JASON MILLER
Hurricane,WV
Summary
Highly motivated professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
2024
2024
years of professional experience
Work History
IT Help Desk Technician
Fairmont State University
Fairmont, WV
08.2019 - 03.2020
- Used problem solving skills to resolve daily IT desktop client issues, supporting multiple departments and various offices.
- Delivered on-site technical support following software implementation, and upgrades. Worked with managers to suggest product upgrades and changes.
- Diagnosed, troubleshot, and resolved hardware and system problems.
- Diligent customer service to follow up with customers about existing orders, informing on status, and responding to questions.
- 8 months experience
Project Manager Trainee
First Energy
Fairmont, WV
08.2022 - 06.2023
- Assisted with planning using problem solving skills to help document, develop and refine concepts to align strategies with stated project objectives.
- Helped define, through attention to detail, project roles and responsibilities, deliverables, and timelines by working closely with stakeholders.
- Provided consistent project updates and customer service to stakeholders by scheduling appropriate meetings.
- Identified project needs by reviewing project objectives and schedules.
- Used oral communication with key stakeholders to determine project requirements and objectives.
- Monitored performance of project team members to provide performance feedback.
- Submitted budget estimates, progress reports and cost tracking reports.
Front Desk
Holiday Inn & Express
Fairmont, WV
- Excelled in a fast paced Multi-tasking environment
- Maintained CCA’s and private client information according to privacy standards
- Handled customer service complaints with professionalism and knowledgeable responses to maintain trust and company loyalty.
Education
Bachelor of Science - Management Information Systems
Fairmont State University
Fairmont, WV05-2023
High School Diploma - undefined
Hurricane High School
Hurricane, WV06-2017
Trade School Diploma - undefined
Putnam Career and Tech Center
Eleanor, WV06-2017
Skills
- Management
- Team Collaboration
- Project Management
- Agile Methodologies
- User Support
- System Testing
- Hardware Installation
- Network Administration
- Technical troubleshooting
- Active Directory
- System Design
- Amazon Web Services
- IP Addressing and Subnetting
- Network design and implementation
- Data analysis with Python and SQL
- Problem-solving
Timeline
Project Manager Trainee
First Energy
08.2022 - 06.2023
IT Help Desk Technician
Fairmont State University
08.2019 - 03.2020
High School Diploma - undefined
Hurricane High School
Trade School Diploma - undefined
Putnam Career and Tech Center
Front Desk
Holiday Inn & Express
Bachelor of Science - Management Information Systems
Fairmont State University