Jason Ming
Troy
Summary
Results-driven supervisor with over 15 years of experience in operations management, focusing on team building, decision-making, and process improvements.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
26
26
years of professional experience
Work History
Supervisor
Sanders Lead, Inc
Troy, Alabama
05.2011 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Mentored team members, fostering skill development and enhancing performance.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Resolved conflicts within the team, promoting a collaborative work environment.
- Trained new employees on company policies and best practices for productivity.
- Analyzed performance metrics to identify areas for improvement within operations.
- Collaborated with management to develop strategic initiatives aligning with business objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
AWC Carriers
Dispatcher/ Load Coordinator
Dothan, AL
08.2000 - 05.2011
- Coordinated load scheduling to optimize transport efficiency and reduce delays.
- Monitored carrier performance, ensuring compliance with operational standards and regulations.
- Developed relationships with freight carriers to enhance communication and service delivery.
- Implemented process improvements that streamlined dispatch operations and reduced errors.
- Oversaw daily dispatch activities, ensuring timely assignments of loads to drivers.
- Led initiatives to improve routing strategies, resulting in enhanced delivery timelines and customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Optimized routing schedules to minimize transit times while reducing fuel consumption.
- Maintained accurate records of shipments, ensuring proper tracking and timely delivery.
Education
High School Diploma -
Pike County High School
BrundidgeSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Complex Problem-solving
- Strategic planning
- Team building
- Operations management
- Schedule development
- Project planning
- Safety protocols
Timeline
Supervisor
Sanders Lead, Inc
05.2011 - Current
AWC Carriers
Dispatcher/ Load Coordinator
08.2000 - 05.2011
High School Diploma -
Pike County High School