Jason Monceballez
Albuquerque
Overview
20
20
years of professional experience
Work History
Customer Service Representative Delivery Driver
Prudential Overall Supply
Albuquerque, NM
08.2020 - 05.2026
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions using CRM systems to enhance service quality.
- Trained new team members on company policies, procedures, and best practices for customer support.
- Implemented process improvements to streamline order fulfillment and reduce response times.
Customer Service Representative Delivery Driver
AmeriPride Linen & Uniform Services
Albuquerque, NM
09.2011 - 04.2020
- Resolved customer inquiries and issues, ensuring high levels of satisfaction and retention.
- Provided product knowledge and support to clients, enhancing service delivery and efficiency.
- Trained new team members on customer service protocols and software tools, improving onboarding processes.
- Facilitated communication between departments to resolve customer concerns promptly and effectively.
Sorting Package Handling
UPS
Albuquerque, NM
09.2006 - 08.2011
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Belen High School
Belen, NM05-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Clerical support
Timeline
Customer Service Representative Delivery Driver
Prudential Overall Supply
08.2020 - 05.2026
Customer Service Representative Delivery Driver
AmeriPride Linen & Uniform Services
09.2011 - 04.2020
Sorting Package Handling
UPS
09.2006 - 08.2011
High School Diploma -
Belen High School