Jason Mongan
Elm Grove,WI
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
With a dynamic range of experience in real estate management and additional strengths that include sales, critical thinking and communicating with individuals at all levels of the company, I am ready to grow efficiency and expand locations by leveraging skills into drafting and completing projects under budget and within the projected timeline.
Overview
17
17
years of professional experience
Work History
Property Manager
Flexhome
MILWAUKEE, WI
04.2024 - Current
- Oversaw portfolio of 90+ short-term rentals, ensuring optimal performance and guest satisfaction.
- Built and managed a team of in-house cleaners to achieve and maintain five-star ratings.
- Streamlined inventory management processes, reducing operational supply costs through efficient ordering practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Property Manager -
Heritage Village Apartments
Greenfield, WI
08.2023 - 04.2024
- Managed and oversaw rental community of 337 units.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
Property Manager -
LLP Investments
Milwaukee, WI
11.2022 - 06.2023
- Developed and implemented all operating procedures for 50 units including inputting all properties into software to track repairs, budgets, invoices.
- Set budgets for all operations and strictly maintained to increase revenue.
- Hired and trained robust network of contractors for all rehab needs and set up in-house maintenance program.
- Developed and maintained strong working relationships with owners and tenants to minimize lost revenue.
- Inspected properties regularly to identify deficiencies and schedule repairs ahead of needs.
- Promptly handled resident complaints and expedited maintenance requests.
- Responsible for timely monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Developed tenant pipeline (including Housing Authority / Section 8) to show property and assess applications or sign leases.
- Coordinated with external vendors to achieve timely turnovers after move-outs.
Senior Property Manager -
Welcome Home Milwaukee
Milwaukee, WI
02.2022 - 10.2022
- Process and uncover qualified leads and manage the full sales process for new clients
- Provide exemplary onboarding, customer service and act as the main point of contact for clients in portfolio (147 units)
- Coordinate and manage all unit maintenance and scheduling for tenants moving in and out
- Work cross functionally to streamline processes and ensure ROI is met internally and externally.
Operations Manager -
Frontdesk, LLC
Milwaukee, WI
12.2018 - 06.2021
- Manage and oversee a portfolio of 50+ properties for a national hospitality short-term rental brand
- Help with expansion of other core business operations including opening and hiring for new branches in the US
- Work closely to project manage with national cross-functional teams and multiple stakeholders to ensure a top guest experience while driving revenue
- Build and manage a team of in-house cleaners, create internal program to ensure 5-star ratings
- Manage inventory of operational supplies, including streamlining ordering and lowering costs.
Bartender/Manager -
Multiple Establishments
Milwaukee, WI
01.2009 - 01.2022
- Provide top-notch customer service in both high-end and high-volume capacities, including The Knick
- Work with external liquor reps and internal managers to ensure specials are promoted, advertised and sold.
Owner/Manager -
Plus Plus Records
10.2010 - Current
- Find, develop and sign new musicians for music label with international distribution
- Negotiate contracts, write press releases and release songs via appropriate channels
- Create and execute all marketing for music releases to ensure artists are meeting revenue expectations.
Education
Bachelors - Entertainment Business
Full Sail University
01.2006
Associates - Recording Arts
Full Sail University
Winter Park, FL01.2005
Skills
- Experience with Section 8 and other low income housing programs and guiding tenants & applicants through the process
- Inventory Management Rapid Order Processing Contract Negotiation
- Building and motivating teams National Business Travel Payroll Strong Communication Skills
- Microsoft Office Suite: Word, Excel and PowerPoint Slack Google Suite Lead Simple
- Shipping Software Management System and POS Systems
- Versed in Buildium and Appfolio
- Financial Statement Review
- Resource Allocation
- Process Improvements
- KPI Management
Timeline
Property Manager
Flexhome
04.2024 - Current
Property Manager -
Heritage Village Apartments
08.2023 - 04.2024
Property Manager -
LLP Investments
11.2022 - 06.2023
Senior Property Manager -
Welcome Home Milwaukee
02.2022 - 10.2022
Operations Manager -
Frontdesk, LLC
12.2018 - 06.2021
Owner/Manager -
Plus Plus Records
10.2010 - Current
Bartender/Manager -
Multiple Establishments
01.2009 - 01.2022
Bachelors - Entertainment Business
Full Sail University
Associates - Recording Arts
Full Sail University