JASON MOORE
Albany ,NY
Summary
Professional with significant experience in case management, skilled in developing and implementing client care plans that address individual needs and circumstances. Known for fostering team collaboration and driving results, adaptable to changing environments, and capable of managing multiple priorities. Proficient in needs assessment, resource coordination, and client advocacy, consistently maintaining high standards and results-oriented approach.
Overview
12
12
years of professional experience
Work History
Admissions & Case Management Specialist
Vita Nova
01.2022 - 04.2026
- Managed intake assessments for inpatient detoxification services, evaluating clinical needs and insurance eligibility to streamline the admissions process and ensure immediate access to appropriate care levels.
- Maintained meticulous documentation of patient progress and treatment plans in compliance with state regulatory standards, ensuring the facility successfully passed all clinical audits with zero deficiencies.
- Advocated for patient needs during clinical rounds to align medical and psychological interventions with recovery objectives, fostering a patient-centered environment and improving overall wellness outcomes.
- Managed legal and administrative documentation for involuntary admissions and court-ordered treatment programs, maintaining full legal compliance and protecting the facility from liability.
- Implemented a new electronic health record (EHR) tracking system for case management notes, improving data accuracy and accessibility while reducing administrative task time by 20% for clinical staff.
- Evaluated incoming clients through comprehensive biopsychosocial assessments to determine appropriate levels of care, minimizing medical complications and ensuring a safe detoxification environment.
- Utilized ASAM criteria to accurately establish medical necessity across all levels of care, minimizing clinical complications during detoxification through precise patient placement.
Mental Health Case Manager
Alliance Recovery
10.2019 - 12.2021
- Coordinated individualized treatment plans for clients with diverse mental health needs.
- Conducted comprehensive assessments to identify client strengths and challenges.
- Collaborated with healthcare providers to ensure holistic care and resource access.
- Monitored client progress, adjusting interventions based on evolving needs.
- Facilitated group therapy sessions, fostering a supportive environment for clients to share experiences and coping strategies.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Educated families about mental health conditions, helping them understand their loved one''s needs and supporting them throughout the treatment process.
Admissions Representative
Sober Stages
08.2017 - 10.2019
- Analyzed customer feedback to enhance service offerings and improve client satisfaction.
- Coordinated logistics for events and meetings, optimizing resource allocation for maximum impact.
- Trained junior staff on best practices in client engagement and relationship management.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Maintained client information and accounts in company databases.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Behavior Technician
Ultimate Recovery Center
07.2014 - 08.2017
- Implemented individualized behavior intervention plans to enhance client outcomes.
- Conducted data collection and analysis to track progress and adjust strategies accordingly.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Provided training and mentorship to new staff on best practices in behavior management.
- Developed engaging therapeutic activities tailored to clients' unique needs and preferences.
Education
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Capistrano Valley High School
06.2014
Skills
- Clinical Assessment
- Substance Abuse Treatment
- Case Management
- Patient Intake
- Bio-psychosocial Assessment
- Detoxification Services
- Patient Advocacy
- Legal Documentation
- Patient-Centered Care
- Data Accuracy
- Workflow Optimization & RADT Standards
- Regulatory Compliance
- Clinical Documentation
- Crisis Intervention
- Treatment Planning
Timeline
Admissions & Case Management Specialist
Vita Nova
01.2022 - 04.2026
Mental Health Case Manager
Alliance Recovery
10.2019 - 12.2021
Admissions Representative
Sober Stages
08.2017 - 10.2019
Behavior Technician
Ultimate Recovery Center
07.2014 - 08.2017
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Capistrano Valley High School