Jason Moreau
San Angelo,TX
Summary
Accomplished in consultative sales and relationship building, I leveraged empathy and strategic problem-solving to exceed quarterly goals at Medtronic 80% of the time. My proactive approach at Afni, Inc, and GreatCall significantly enhanced customer satisfaction and sales outcomes, demonstrating a proven track record in both hard and soft skills essential for growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Afni, Inc
San Angelo, TX
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Developed strong customer relationships to encourage repeat business.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Independent Sales Consultant
Self-employed
San Angelo, TX
10.2021 - Current
- Established a network of industry contacts to facilitate referrals and leads.
- Updated customer database regularly with newly acquired contact information.
- Followed up with existing customers on a regular basis to ensure continued satisfaction with purchased goods or services.
- Created detailed reports on sales performance and customer feedback.
- Researched potential customers and identified new business opportunities.
- Cultivated relationships with existing customers to ensure repeat business.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Inside Sales Representative
GreatCall
San Antonio, Texas
03.2021 - 10.2021
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Listened to customer needs to identify and recommend best products and services.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Utilized CRM software to track sales progress and communicate with team members.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
Investment Associate
Panex
Bowling Green, Kentucky
05.2019 - 03.2020
- Assisted in the preparation of marketing materials for prospective investors.
- Maintained extensive Rolodex of corporate sales leads.
- Worked with potential investors to support IPOs and ensure success.
- Built productive relationships with stakeholders to continually develop new business.
- Generated over $1.5 Million in investor capital
Diabetes Therapy Sales
Medtronic
San Antonio, Texas
10.2013 - 04.2019
- Documented notes during patient calls.
- Collaborated with physicians, nurses, nutritionists and other health care professionals to ensure best possible outcome for patients.
- Documented all interactions with patients accurately according to established protocols.
- Built strong and trusting rapport with clients and loved ones.
- Instructed patients on the use of glucose monitoring devices and insulin pumps.
- Met or exceeded quarterly goals 16 out of 20 quarters.
Education
Bachelor of Arts - History
University of Texas of The Permian Basin
Odessa12-2009
Skills
- Product sales
- Active listening
- Problem-solving
- Empathy and patience
- Relationship building
- Follow-up skills
- Service upselling
- Sales closing
- Building rapport
- Consultative sales
References
References available upon request.
Timeline
Customer Service Representative
Afni, Inc
04.2024 - Current
Independent Sales Consultant
Self-employed
10.2021 - Current
Inside Sales Representative
GreatCall
03.2021 - 10.2021
Investment Associate
Panex
05.2019 - 03.2020
Diabetes Therapy Sales
Medtronic
10.2013 - 04.2019
Bachelor of Arts - History
University of Texas of The Permian Basin