Jason Moreno
Corona,CA
Summary
A seasoned professional with a proven track record in real estate and customer service, I excel in client relationship management and negotiations. At Tricon Residential, I enhanced resident satisfaction and streamlined operations. My expertise in real estate law and interpersonal skills have consistently driven successful transactions and property management outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resident Experience Representative
Tricon Residential
07.2024 - Current
- Ensured resident satisfaction by delivering excellent support and customer service.
- Engaged directly with residents to provide information and resolve inquiries regarding rent, maintenance, and assistance.
- Demonstrate empathy and clarity in communications with residents and colleagues.
- Handle inbound and outbound calls related to maintenance and various resident’s requests regarding their account
- Provide assistance, information, and support regarding the resident’s concerns and/or requests
- Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner
- Logged details of resident inquiries and complaints within the internal system.
- Have a thorough understanding of services offered to provide accurate information to residents
- Collaborated with internal teams to address and resolve issues.
- Maintain a professional and courteous attitude at all times, strengthening resident connections.
- Resolved resident inquiries efficiently in high call volume environments.
Real Estate Agent / Property Manager
Innovate Realty Inc
05.2023 - Current
- Develop relationships with potential buyers and sellers to generate leads
- Develop marketing strategies to promote properties
- Prepare and review documents such as representation contracts, purchase agreements, closing statements, deeds, and leases
- Cold calling potential buyers or sellers for possible leads
- Property management of single-family homes: long-term and short-term rentals
- Currently, I manage four single-family homes
- Analyzed potential investment opportunities for myself and investors
- Negotiated leases, rental agreements, and other contractual documents related to property management activities
- Managed real estate transactions from initiation to closing
- Negotiated purchase agreements and contracts with buyers and sellers
- Facilitated tenant paperwork processing and verification
- Collected monthly assessments, rental fees, deposits and payments
- Managed all maintenance requests from tenants in a timely manner
Acquisitions & Dispositions/Project Managing
MH Investments Inc
10.2020 - 12.2023
- Acquire off-market single-family homes at a discount for investors and me
- Renovated and flipped 14 properties with profitable outcomes
- Facilitated the sale and disposition of 34 off-market single-family residences to investors
- Identified and assessed profitable investments
- Project-manage home remodels for myself and investor clients
- Managed subcontractors and contractors
- Build strong relationships with clients, contractors, and subcontractors to get the best pricing
- Obtain all necessary permits and regulations
- Order the necessary tools, supplies, materials, and equipment
- Ensure projects are aligned with the agreed-upon scope of work
- Develops and adheres to the budget and proposed timeline
- Communicates with the client and delivers a progress project report
Driver / Apprentice
Paragon Acoustical
10.2016 - 09.2020
- Delivered materials to jobsites, picked up materials from job sites
- Made orders at material store and ensure jobsite had correct inventory needed
- Work closely with the project manager to ensure correct materials are delivered
- Worked in the field as a Type 1 apprentice helping foremen with code work
Basketball youth coach
08.2014 - 08.2019
Education
Norco College
06.2012
Skills
- Client Support
- Client relationship management
- Strong negotiation skills
- Time management and organization
- Effective communication and interpersonal skills
- Lease negotiations
- Sales
- Rental management
- Strong organizational skills
- Works well independently
- Accomplished in commission sales
- Highly professional
- Real estate law
- Excellent teamwork
Certification
Real Estate Salesperson License, DRE #02203698
Volunteer Experience
Basketball youth coach, 08/01/14, 08/01/19
Additionalinformation
50 WPM, Native/ Bilingual, Full Professional
Timeline
Resident Experience Representative
Tricon Residential
07.2024 - Current
Real Estate Agent / Property Manager
Innovate Realty Inc
05.2023 - Current
Acquisitions & Dispositions/Project Managing
MH Investments Inc
10.2020 - 12.2023
Driver / Apprentice
Paragon Acoustical
10.2016 - 09.2020
Basketball youth coach
08.2014 - 08.2019
Real Estate Salesperson License, DRE #02203698
Norco College
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