JASON MULERO
West Palm Beach
Summary
Customer-focused aviation leader with 30+ years of airline and OEM experience supporting commercial engine operations, fleet reliability, and technical customer service. Extensive GTF engine expertise with a proven track record serving as the primary interface between airline maintenance organizations, Pratt & Whitney Engineering, Fleet Management, and MRO teams. Skilled in fleet health monitoring, AOG event leadership, complex troubleshooting, and cross-functional coordination to improve operational stability and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Sr. Field Service Manager
Pratt & Whitney
01.2017 - Current
- Primary technical and operational interface for a major North American airline operating GTF engines;
support fleet reliability, troubleshooting, and escalation management - Provide leadership during AOG events and complex technical disruptions to restore fleet availability and
minimize operational impact. - Monitor customer fleet health and identify emerging issues, collaborating with engineering specialists and
fleet teams to drive corrective actions. - Interpret service bulletins, ADs, and configuration requirements to support compliance and long-term fleet
planning. - Deliver operational reporting, technical updates, and recommendations to customer stakeholders and
P&W; leadership.
Field Service Manager
Pratt & Whitney
01.2015 - 01.2017
- Supported PW1100G-JM entry-into-service for Spirit Airlines as onsite liaison between maintenance, engineering, and programs teams.
- Led troubleshooting and engineering engagement during AOG and high-visibility operational events.
Manager, Contract Line Maintenance
Spirit Airlines
01.2011 - 01.2015
- Managed maintenance vendor contracts, ensuring operational integrity, compliance, and cost savings.
- Managed a team that assisted with overseeing vendor maintenance contracts across multiple stations,
ensuring compliance, performance, and cost-effectiveness. - Oversaw vendor performance, training, and maintenance standards across multiple stations.
Maintenance Leadership Roles
Spirit Airlines
01.2001 - 01.2011
- Led maintenance teams in restoring aircraft to service under time-critical operational conditions.
- Conducted root cause investigations and implemented reliability improvements.
- Managed vendor oversight and maintenance control responsibilities across multiple locations.
Education
Master of Science - Engineering Management
Embry-Riddle Aeronautical University
01-2022
Bachelor of Science - Aviation Technology
Vaughn College
01-1992
Skills
- GTF Engine Technical Support
- AOG Event Leadership
- Technical Data & SB Interpretation
- Root Cause Analysis
- Airline Maintenance Operations
- Fleet Health & Reliability Monitoring
- Entry-Into-Service Support
- Cross-Functional Collaboration
- Fleet Configuration Management
- Vendor & Contract Management
Timeline
Sr. Field Service Manager
Pratt & Whitney
01.2017 - Current
Field Service Manager
Pratt & Whitney
01.2015 - 01.2017
Manager, Contract Line Maintenance
Spirit Airlines
01.2011 - 01.2015
Maintenance Leadership Roles
Spirit Airlines
01.2001 - 01.2011
Bachelor of Science - Aviation Technology
Vaughn College
Master of Science - Engineering Management
Embry-Riddle Aeronautical University