Jason Mullen
Mesquite,TX
Summary
Adaptable leader that emphasizes effective team-building and relationship management. Experience in optimizing branch operations and improving client satisfaction, ready to contribute to organizational growth.
Willing to follow guidance and add experience to become more efficient in clean profitable operations, driving revenue along with customer satisfaction.
Looking for an environment that focuses on day to day improvement.
Overview
9
9
years of professional experience
Work History
Branch Manager
CraneTech Inc
Arlington, TX
10.2023 - Current
- Developed an organic start up branch to a current revenue evaluation of 500k monthly average
- Oversight of daily branch operations, ensuring compliance with company policies and procedures, including safety procedures.
- Developed strategies to enhance customer service and improve client satisfaction levels.
- Managing staff performance through regular evaluations and training programs.
- Currently running day to day operations for 7 technicians and continue growing financial growth,
- Integrate customer needs with sales support and scheduling.
- Currently working with AP department and operations staff to improve invoicing efficiency, DSO oversight and collections
Service Manager
Deshazo Crane
Richardson, TX
08.2019 - 10.2023
- Led service operations, ensuring timely completion of crane repairs and maintenance.
- Developed and implemented training programs for technicians to enhance skill levels and supported safety programs with oversight on safe work practices. Ensured team members were provided with proper equipment, PPE and job scopes for daily tasks.
- Oversight of Inspections, quoting inspection repairs, ordering parts for job scheduling.
- Controlled open orders for efficient scheduling and budget goals.
- Forecasted budgets and translated forecast expectations to operations and sales teams.
Service Manager
Simmers Crane Design & Services
Roanoke, TX
03.2017 - 08.2019
- Started as a service technician and was promoted to Service Manager within in 6 months of employment
- Coordinated Inspection base growth from 300k annual base to a 1 million dollar return in a 14 month period. Implementing Inspection base growth and inspection repair quoting processes.
- Coordinated job scopes and project coordination. Provide job site support and technical support for day to day operations.
- Managed inventory levels of parts and supplies, optimizing resource allocation for service needs.
- Supported customers needs through site visits and industry knowledge to supply defined solutions for their current & future needs.
- Oversaw compliance with safety standards, ensuring a secure working environment for staff and clients.
- Established strong relationships with clients, fostering loyalty through exceptional support services.
Education
High School Diploma -
SkylIne High School
Dallas TX05.1993
Skills
- Industry knowledge on Crane service, Safety in our industry and highly adaptive to the expectations of how that translates to different company's and customer's
- Branch operations management
- Customer service
- Strong team-builder
- Operations management
- Developed and constantly working to improve time management skills
- Team supervision
- Relationship building and management
- Client relationship management
Timeline
Branch Manager
CraneTech Inc
10.2023 - Current
Service Manager
Deshazo Crane
08.2019 - 10.2023
Service Manager
Simmers Crane Design & Services
03.2017 - 08.2019
High School Diploma -
SkylIne High School