Jason Myers
Woodinville,WA
Summary
Goal-oriented professional with proven success in customer support and relations. Expertise in analyzing feedback to enhance service workflows and boost client satisfaction.
Overview
17
17
years of professional experience
Work History
Renewals Representative
OpenText
Menlo Park, CA
04.2020 - 03.2026
- Managed customer inquiries and provided timely resolutions through effective communication channels.
- Orchestrated teamwork across various functions to refine service workflows and boost client satisfaction levels.
- Trained new representatives on product knowledge and customer service best practices to ensure consistency.
- Analyzed customer feedback to identify trends and recommend service improvements based on insights.
Fulfillment Coordinator
XMedius
Montreal, CAN
11.2017 - 03.2020
- Coordinated inventory management processes to enhance order accuracy and fulfillment efficiency.
- Streamlined communication between departments to ensure timely order processing and delivery.
- Developed training materials for new staff, improving onboarding time and operational readiness.
- Implemented process improvements that reduced fulfillment errors and increased customer satisfaction rates.
Fulfillment Coordinator
Applied Voice & Speech Technologies
Foothill Ranch, CA
01.2009 - 11.2017
- Led cross-functional teams in assessing workflow challenges and identifying solutions for operational bottlenecks.
- Analyzed performance metrics to drive strategic decisions in inventory control and logistics management.
- Mentored junior team members, fostering a collaborative environment focused on continuous improvement.
- Enhanced reporting systems to better track fulfillment performance and optimize resource allocation.
Education
Bachelor of Science - Wildlife Biology
Clemson University
Clemson, SC08-1994
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
Accomplishments
Successfully developed and implemented a quoting process for our OEM book of business after it was sold to another company
Timeline
Renewals Representative
OpenText
04.2020 - 03.2026
Fulfillment Coordinator
XMedius
11.2017 - 03.2020
Fulfillment Coordinator
Applied Voice & Speech Technologies
01.2009 - 11.2017
Bachelor of Science - Wildlife Biology
Clemson University