Summary
Overview
Work History
Education
Skills
Timeline
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Jason Neff

Springfield,OH

Summary

Dynamic customer service professional with extensive experience engaging with the public and delivering exceptional service in fast-paced environments. Proven expertise in service-oriented and hospitality roles, consistently prioritizing customer satisfaction while fostering a collaborative team atmosphere. Skilled at efficiently resolving challenges and enhancing the overall customer experience, driving loyalty and repeat business. Committed to continuous improvement and excellence in service delivery, ensuring every interaction leaves a positive impact.

Overview

16
16
years of professional experience

Work History

Drivers License Examiner

State of Ohio
05.2024 - Current
    • Conducted driving tests to evaluate applicant skills and knowledge of road safety regulations.
    • Reviewed identification documents and verified eligibility for obtaining driver's licenses.
    • Provided clear instructions to applicants on testing procedures and requirements.
    • Ensured compliance with state regulations during the examination process.
    • Contributed to a safer community by ensuring only qualified individuals were granted driver''s licenses.

Lead Technical Consultant of Central Ohio

Sprint/Asurion
11.2014 - 05.2019
  • Responsible for 5 Sprint Service and Repair stores in the Mid-Atlantic region based in the Columbus area. Making sure that all Technicians are up to date on training's and procedures. Handling of employee and customer escalations. Making sure each store attains goals in Service and Repair, Exchanges, SPS and other performance metrics. Completed Samsung and Apple training's to become certified on those devices. Responsible for monthly inventory cycle counts of parts and loaner phones. Make monthly schedules based on staffing. Work closely with Sprint store management to provide a wonderful experience for customers.

Shift Manager

Pizza Hut
01.2010 - 2014
  • Monitored day-to-day operations to ensure compliance with established standards of product quality and service. Ordered food products and inventory; performed weekly, monthly, quarterly inventory. Coached, taught and developed other line cooks.

Education

H.S. Diploma -

Catholic Central
Springfield, Ohio
06-1995

Skills

  • Teamwork
  • Customer service
  • Problem-solving
  • Strong verbal communication
  • Clear oral communication

Timeline

Drivers License Examiner

State of Ohio
05.2024 - Current

Lead Technical Consultant of Central Ohio

Sprint/Asurion
11.2014 - 05.2019

Shift Manager

Pizza Hut
01.2010 - 2014

H.S. Diploma -

Catholic Central

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