JASON NEIMAN
Douglassville,PA
Summary
Hard-working professional with 10+ years of experience and a proven knowledge of customer communications, customer needs assessment, and conflict resolution. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
11
11
years of professional experience
Work History
Department Manager
Lowe's Home Improvement
Morgantown, PA
08.2020 - Current
- Oversee and coordinate existing entry-level employees providing exceptional assistance and service to Lowe's customers exude strong leadership, organizational, and motivational skills at all times
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Machine Operator
First Quality LLC
King of Prussia, PA
06.2017 - 08.2020
- Ensures quality standards and standardization's are met
- Active Listener Communicates with appropriate team members on any machine problems, material changes or quality conditions
- Maximized productivity by keeping detailed production records and identifying hold-ups
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Department Manager
Lowe's Home Improvement
Pottstown, PA
08.2014 - 05.2016
- Providing resources and tools to support those directly helping customers provide quality service
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- Leading and enabling associates to deliver best possible customer experience in the store.
Retail Sales Specialist
Lowe's Home Improvement
Pottstown, PA
01.2010 - 08.2014
- Coordinate and lead sales associates
- Inform and assist customers regarding technical and specialized merchandise Take the lead in resolving customer complaints and ensure customer satisfactions
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs
- Handled in-store purchase payment processing with cash and credit cards.
Education
High School Diploma -
Owen J Roberts High School
06.2004
Skills
- Conflict resolution
- Resolving customer complaints
- Customer Service
- Leadership
- Management Skills
- Communicator
- Organizational
- Problem Solver
- Quality
- Sales
- Loss prevention
- Productivity maximization
- Coaching and Mentoring
- Retail Management
- Training and Development
- Sales Reporting
Timeline
Department Manager
Lowe's Home Improvement
08.2020 - Current
Machine Operator
First Quality LLC
06.2017 - 08.2020
Department Manager
Lowe's Home Improvement
08.2014 - 05.2016
Retail Sales Specialist
Lowe's Home Improvement
01.2010 - 08.2014
High School Diploma -
Owen J Roberts High School