Martin Salinas Cruz
Brownsville,TX
Summary
Experienced Department manager with a strong background in hospitality operations, team supervision, and customer service excellence in fast-paced environments. Skilled in staff training, workflow coordination, inventory management, and maintaining high standards of quality, cleanliness, and guest satisfaction
Overview
7
7
years of professional experience
Work History
Department Manager
McDonald’s
Brownsville, TX
01.2019 - Current
- Supervise daily operations and lead a team of employees in a high-volume customer service environment
- Train and coach new hires on service standards, food safety, and operational procedures
- Maintain strong customer satisfaction through efficient service and problem resolution
- Manage inventory levels, reduce waste, and support cost-control initiatives
- Ensure compliance with safety, sanitation, and company standards
- Coordinate team scheduling and support shift performance goals
- Foster a positive and motivated team culture
Education
High School Diploma - Programming Technician
CBTis 189
Matamoros, Tamaulipas Mexico06.2018
Skills
Team leadership
Customer service excellence
Hospitality Operations
Staff Training & Coaching
Inventory Management
Cash Handling & POS System
Conflict Resolution
Food Safety & Sanitation
Time Management
Fast-Paced Environment Adaptability
Languages
Spanish
Full Professional
English
Limited Working
Additional Strength
- High-Energy hospitality mindset
- Ability to manage peak hours efficiently
- Strong communication and guest engagement skills
Timeline
Department Manager
McDonald’s
01.2019 - Current
High School Diploma - Programming Technician
CBTis 189