Jennifer Dougherty
Sweet Home
Summary
Department Manager at Bimart with a proven track record in enhancing customer satisfaction and team productivity. Skilled in staff management and conflict de-escalation. I became a Department manager after 10momths of being at bimart when I started out part time seasonal. I helped run my Department while assisting other in their own. I helped customer & use problem solving skills to help with their needs.
Overview
11
11
years of professional experience
Work History
Department Manager
Bimart
Sweet Home, OR
04.2015 - 01.2026
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Trained and mentored staff on best practices for customer service excellence.
- Developed and implemented strategies to enhance team productivity and efficiency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- I worked a cash register, sold firearms, used a computer system to look up product information & inventory.
Education
High School Diploma -
Sweet Home High School
Sweet Home, OR06.2003
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Personnel training and development
- Loss prevention
- Conflict de-escalation
- Product restocking
- Motivational leadership
- Workflow coordination
- Personnel management
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Team building
- Sales strategy
- Workplace safety awareness
- Retail
- Department leadership
- Supply and inventory management
- Teamwork and collaboration
- Computer skills
- Team development
- Goal setting
- Problem resolution
Timeline
Department Manager
Bimart
04.2015 - 01.2026
High School Diploma -
Sweet Home High School