Jason Nguyen

Automotive Technician

subaru superstore of Surprise

Surprise

02.2020 - Current

Diagnosed automotive issues using advanced diagnostic tools and equipment.
Collaborated with team members to improve repair processes and efficiency.
Provided exceptional customer service by explaining repairs and maintenance needs clearly.
Mentored junior technicians in best practices for automotive repairs and diagnostics.
Maintained a clean working environment at all times.
Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.