Adept at installation and repair, I elevated customer satisfaction at PreFix by maintaining an MPS score of 95+, showcasing my attention to detail and troubleshooting abilities. Through effective communication and preventive maintenance, I enhanced operational efficiency and service quality across roles, including a pivotal position in property management for over 9 years.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Technician
PreFix
07.2023 - 07.2024
Explained diagnostic findings to customers and outlined repair or service options.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Complete home maintenance service calls to reduce the risk of minor problems turning into major expenses by inspecting equipment to diagnose operational issues.
Increased customer satisfaction by providing timely and efficient service for various technical issues. Maintaining a MPS score 95 and above.
Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Highway Maintenance Technician
LBJ Express
05.2021 - 07.2023
Performed preventive maintenance on heavy equipment, reducing downtime and repair costs.
Streamlined processes by maintaining an organized workspace for tools and equipment storage.
Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
Progressed in project timelines efficiently while adhering to strict safety guidelines.
Coordinated efforts between team members resulting in reduced response times for emergency repairs.
Maintained compliance with state regulations by keeping accurate records of maintenance activities, materials used, and equipment inventory.
Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
Apartment Maintenance Supervisor & Service Tech
Greystar, Mill Creek Residential, Luma Corp,
03.2012 - 05.2021
Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
Increased efficiency of maintenance team by delegating tasks according to individual skills and strengths.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Scheduled and oversaw maintenance, repair and installation activities.
Education
High School Diploma -
North Crowley High School
Fort Worth, TX
Skills
Installation and Repair
Attention to Detail
Preventive Maintenance
Troubleshooting ability
Affiliations
Military: Served under the United States Marine Corps