Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Jason Norris

McKinney,TX

Summary

Adept at installation and repair, I elevated customer satisfaction at PreFix by maintaining an MPS score of 95+, showcasing my attention to detail and troubleshooting abilities. Through effective communication and preventive maintenance, I enhanced operational efficiency and service quality across roles, including a pivotal position in property management for over 9 years.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Technician

PreFix
07.2023 - 07.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Complete home maintenance service calls to reduce the risk of minor problems turning into major expenses by inspecting equipment to diagnose operational issues.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues. Maintaining a MPS score 95 and above.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Highway Maintenance Technician

LBJ Express
05.2021 - 07.2023
  • Performed preventive maintenance on heavy equipment, reducing downtime and repair costs.
  • Streamlined processes by maintaining an organized workspace for tools and equipment storage.
  • Enhanced highway efficiency with timely maintenance operations, including pothole repair and debris removal.
  • Progressed in project timelines efficiently while adhering to strict safety guidelines.
  • Coordinated efforts between team members resulting in reduced response times for emergency repairs.
  • Maintained compliance with state regulations by keeping accurate records of maintenance activities, materials used, and equipment inventory.
  • Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.

Apartment Maintenance Supervisor & Service Tech

Greystar, Mill Creek Residential, Luma Corp,
03.2012 - 05.2021
  • Collaborated with property management to plan and execute capital improvement projects, enhancing the overall value of the apartment community.
  • Conducted thorough unit inspections before and after tenant move-ins, guaranteeing optimal living conditions for residents.
  • Provided emergency response to urgent situations such as water leaks or power outages, minimizing damages and inconvenience for residents.
  • Coordinated with outside contractors for specialized repairs, ensuring quality workmanship within budget constraints.
  • Increased efficiency of maintenance team by delegating tasks according to individual skills and strengths.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Scheduled and oversaw maintenance, repair and installation activities.

Education

High School Diploma -

North Crowley High School
Fort Worth, TX

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability

Affiliations

  • Military: Served under the United States Marine Corps

Certification

HVAC Technician Certification

Pool Certified

Universal Technician

Timeline

Service Technician

PreFix
07.2023 - 07.2024

Highway Maintenance Technician

LBJ Express
05.2021 - 07.2023

Apartment Maintenance Supervisor & Service Tech

Greystar, Mill Creek Residential, Luma Corp,
03.2012 - 05.2021

High School Diploma -

North Crowley High School
Jason Norris