Jason Ockerman
Davenport,Iowa
Summary
Accomplished Member Experience Trainer at Ascentra Credit Union, adept in curriculum design and employee development. Leveraged expertise in training program creation and team collaboration to enhance staff proficiency and foster professional growth. Demonstrated success in boosting employee satisfaction and achieving significant improvements in training outcomes. Skilled in both classroom training and subject matter expertise, ensuring comprehensive skill development.
Overview
10
10
years of professional experience
Work History
Member Experience Trainer
Ascentra Credit Union
08.2019 - Current
- Developed engaging training programs to improve skills and knowledge for new employees and current staff.
- Facilitated workshops to promote continuous learning and professional growth.
- Built comprehensive training procedures for effective skill development.
- Conducted needs assessments to tailor training sessions for specific goals.
- Train all new account officers on account and loan applications as well as ancillary products.
General Manager
Happy Joes Pizza
03.2015 - 08.2019
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Scott Community College
Bettendorf, IAHigh School Diploma -
Davenport North High School
Bettendorf, IA06-2004
Skills
- Training programs
- Curriculum design
- Employee development
- Team collaboration
- Classroom training
- New hire training
- Subject matter expertise
Timeline
Member Experience Trainer
Ascentra Credit Union
08.2019 - Current
General Manager
Happy Joes Pizza
03.2015 - 08.2019
High School Diploma -
Scott Community College
High School Diploma -
Davenport North High School
Similar Profiles
Kayla JohnstonKayla Johnston
Assistant Branch Manager at Ascentra Credit UnionAssistant Branch Manager at Ascentra Credit Union
Carlie PerryCarlie Perry
Teller at Ascentra Credit UnionTeller at Ascentra Credit Union
Briana DameBriana Dame
Customer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit UnionCustomer Service Representative II at Coastal1 Credit Union FKA Pawtucket Credit Union
Malikaii SarazinMalikaii Sarazin
Line Cook at Gypsy HighwayLine Cook at Gypsy Highway
Makayla GuilliamsMakayla Guilliams
RBT at Caravel Autism HealthRBT at Caravel Autism Health