Kelsey Jansen
Melbourne,FL
Summary
Authoritative and clear communicator with enthusiastic style and insightful approach. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
15
15
years of professional experience
Work History
Member Experience Trainer
Community Credit Union Of Florida
02.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed and evaluated training effectiveness and program outcomes.
- Introduced standardized training for cohesive learning environments.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions.
Teller
Community Credit Union Of Florida
11.2011 - 02.2020
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to members.
- Assisted with training of new tellers on policies and procedures.
- Responded to customer calls and emails to answer questions about products and services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Teller
Branch Banking And Trust Company
03.2010 - 07.2011
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
Retail Sales Associate
Ralph Lauren
08.2008 - 10.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Bachelor of Science - Social Sciences
Florida State University
Tallahassee, FL04.2008
Skills
- In-Depth Research
- Training Manuals and Processes
- Adaptability and Dependability
- Learning and Development
Timeline
Member Experience Trainer
Community Credit Union Of Florida
02.2020 - Current
Teller
Community Credit Union Of Florida
11.2011 - 02.2020
Teller
Branch Banking And Trust Company
03.2010 - 07.2011
Retail Sales Associate
Ralph Lauren
08.2008 - 10.2009
Bachelor of Science - Social Sciences
Florida State University
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