Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Jason Pantoja

Southbridge,MA

Summary

Dedicated support professional with extensive experience addressing client needs and resolving inquiries promptly and effectively. Proficient in managing client interactions, troubleshooting issues, and ensuring customer satisfaction. Skilled in utilizing various software tools and systems to streamline support processes. .

Overview

2025
2025
years of professional experience

Work History

Client Support Representative

Cars.com
Chicago, IL
08.2024 - Current
  • Provided technical support to customers via phone, email and chat.
  • Delivered exceptional customer service by identifying and resolving technical issues with ease.
  • Resolved customer inquiries in a timely manner.
  • Maintained accurate records of customer interactions and transactions.

Product and Technical Support Representative

Bose Corporation US
Westborough, MA
06.2007 - 06.2016
  • Provided technical support via phone, email, and chat.
  • Ensured compliance with company policies and procedures regarding technical support operations.
  • Recommended upgrades or additional features that could enhance user experience.
  • Created reports on customer complaints and feedback for management review.
  • Maintained detailed records of customer interactions and transactions.
  • Diagnosed system errors and implemented solutions to resolve them.
  • Assisted customers with installation of new hardware and software applications.
  • Resolved escalated customer service issues in a timely manner.
  • Troubleshot customer inquiries related to software and hardware issues.

Assistant Store Manager

Discovery Channel Store
Short Hills, NJ

Education

Union County College
Cranford, NJ

Skills

  • Sales Support
  • Documentation
  • Client service excellence
  • Problem resolution aptitude
  • Client Relationship Building
  • Verbal and writing communication
  • Strong Work Ethic
  • Client rapport building
  • Customer-facing communication
  • Customer Service
  • Account Management
  • Active Listening
  • Professional phone voice

Affiliations

  • Music is an important part of my personal life. I have played various musical instruments since I was a kid and continue to do so today.
  • Photography is another hobby that I enjoy. I've even had a couple of my photos published.
  • Creating puzzles and board games is a hobby that I have enjoyed partaking in over the last few years. I have even created custom puzzles for my employer.

References

References available upon request.

Timeline

Client Support Representative

Cars.com
08.2024 - Current

Product and Technical Support Representative

Bose Corporation US
06.2007 - 06.2016

Assistant Store Manager

Discovery Channel Store

Union County College

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Jason Pantoja