Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Certifications
Generic

Jeffrey Smith

Taylorsville,UT

Summary

Experienced with client support and customer service, ensuring high levels of client satisfaction. Utilizes strong communication and problem-solving abilities to address and resolve client concerns efficiently. Track record of fostering positive client relationships and improving customer retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Support Representative

AdvancedMD
09.2023 - Current
  • Assisting medical providers and billers using AMD applications
  • Investigation of medical claims billing
  • Proper posting of reimbursements and adjustments
  • Creating client-specific reports
  • General client training
  • Chat, phone and email support
  • Understanding and supporting patient privacy rules

Customer Service Representative

Amazon Pharmacy
04.2022 - 08.2023
  • Remote position assisting Amazon Pharmacy customers
  • Enrollment, technical support
  • Customer Education
  • Strict adherence to medical protocols in prescribing

Service Support Specialist

Tesla Motors
04.2018 - 03.2022
  • Troubleshooting technical problems with vehicles
  • Arranging service when necessary
  • Account issues, upselling
  • Chosen as mentor for new hires
  • Phone, chat and email roles
  • 94% adherence measurement in role

Contract Positions in Customer Service

Various
09.2016 - 03.2018
  • Morgan Stanley 2018 – Customer financial services
  • Unisys 2017-18 – Vendor account support
  • American Express – FOREX troubleshooting

Education

Bachelor of Arts - History

Portland State University
Portland, OR

Skills

  • Organization
  • Documentation
  • Reliability
  • CRM software
  • Strong work ethic
  • Sales support
  • Client rapport building
  • Cheerfully maintaining support boundaries
  • Verbal and writing communication
  • Problem resolution aptitude
  • Teamwork

Certification

Certified Lean Six Sigma Green Belt

Interests

  • Stoic Philosophy
  • Graphic Design
  • Bird-Watching
  • Content Creation
  • Chocolate

Timeline

Client Support Representative

AdvancedMD
09.2023 - Current

Customer Service Representative

Amazon Pharmacy
04.2022 - 08.2023

Service Support Specialist

Tesla Motors
04.2018 - 03.2022

Contract Positions in Customer Service

Various
09.2016 - 03.2018

Bachelor of Arts - History

Portland State University

Certifications

Lean Six Sigma Green Belt, 2016

Jeffrey Smith