- Stoic Philosophy
- Graphic Design
- Bird-Watching
- Content Creation
- Chocolate
Jeffrey Smith
Taylorsville,UT
Summary
Experienced with client support and customer service, ensuring high levels of client satisfaction. Utilizes strong communication and problem-solving abilities to address and resolve client concerns efficiently. Track record of fostering positive client relationships and improving customer retention.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Support Representative
AdvancedMD
09.2023 - Current
- Assisting medical providers and billers using AMD applications
- Investigation of medical claims billing
- Proper posting of reimbursements and adjustments
- Creating client-specific reports
- General client training
- Chat, phone and email support
- Understanding and supporting patient privacy rules
Customer Service Representative
Amazon Pharmacy
04.2022 - 08.2023
- Remote position assisting Amazon Pharmacy customers
- Enrollment, technical support
- Customer Education
- Strict adherence to medical protocols in prescribing
Service Support Specialist
Tesla Motors
04.2018 - 03.2022
- Troubleshooting technical problems with vehicles
- Arranging service when necessary
- Account issues, upselling
- Chosen as mentor for new hires
- Phone, chat and email roles
- 94% adherence measurement in role
Contract Positions in Customer Service
Various
09.2016 - 03.2018
- Morgan Stanley 2018 – Customer financial services
- Unisys 2017-18 – Vendor account support
- American Express – FOREX troubleshooting
Education
Bachelor of Arts - History
Portland State University
Portland, ORSkills
- Organization
- Documentation
- Reliability
- CRM software
- Strong work ethic
- Sales support
- Client rapport building
- Cheerfully maintaining support boundaries
- Verbal and writing communication
- Problem resolution aptitude
- Teamwork
Certification
Certified Lean Six Sigma Green Belt
Interests
Timeline
Client Support Representative
AdvancedMD
09.2023 - Current
Customer Service Representative
Amazon Pharmacy
04.2022 - 08.2023
Service Support Specialist
Tesla Motors
04.2018 - 03.2022
Contract Positions in Customer Service
Various
09.2016 - 03.2018
Bachelor of Arts - History
Portland State University
Certifications
Lean Six Sigma Green Belt, 2016