Alyssa Rankin
Nowata,OK
Summary
MBA (Managerial Accounting & Finance) student with banking industry experience and a background in Exercise Science. Skilled in financial analysis, Microsoft Excel, client relationship management, and problem resolution. Recognized for strong communication, adaptability, and the ability to deliver effective support in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Client Support Representative
Regent Bank
Tulsa, Oklahoma
03.2025 - Current
- Provided technical support via phone, email, and chat, facilitating effective issue resolution.
- Answered customer calls, resolving inquiries to enhance customer satisfaction.
- Responded promptly to customer complaints, ensuring timely resolutions and maintaining service quality.
- Utilized various desktop systems to support daily operations.
Bank Teller/Customer Service Representative
SPIRITBANK
Tulsa, OK
03.2023 - 03.2025
- Executed customer transactions with speed and accuracy, enhancing overall customer satisfaction.
- Managed cash drawer, ensuring precise cash handling and accountability throughout shifts.
- Assisted customers daily with their inquiries, collaborating with coworkers for additional support when needed.
Bank Teller
Arvest Bank
Tulsa, OK
03.2022 - 03.2023
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Advised clients on various bank products and services.
- I formally worked as a bank teller, working on computer skills as well as sales. This job is fast paced and a lot of memorization. Had to adapt quickly.
Education
Bachelor's degree - Exercise Science
Bacone College
Muskogee, OK05-2021
MBA - Business Administration
Northeastern State University
Tahlequah, OK03-2026
Skills
- Customer service
- Client relationship building
- Communication skills
- Support inquiry assistance
- Professional phone voice
- Stress tolerance
- Adaptability
- Flexibility
- Organization
- Problem resolution
- Technical support
- Computer skills
- Microsoft Excel
- Anatomy knowledge
- Medical terminology
- Work ethic
- Problem resolution
Timeline
Client Support Representative
Regent Bank
03.2025 - Current
Bank Teller/Customer Service Representative
SPIRITBANK
03.2023 - 03.2025
Bank Teller
Arvest Bank
03.2022 - 03.2023
Bachelor's degree - Exercise Science
Bacone College
MBA - Business Administration
Northeastern State University